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| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 60 minutes |
| Exam Format: | Scenario-based questions (basic level), Multiple-choice, Closed book |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Exam Price: | Varies by region and provider (typically ~ยฃ200โยฃ400 GBP equivalent) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager |
| Available Languages: | Chinese (Simplified), Korean, German, French, English, Japanese, Portuguese (Brazil), Spanish |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
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NEW QUESTION # 29
What is the purpose of the ITIL AI Capability Model ?
Answer: C
Explanation:
The correct answer is B. In ITIL Version 5, the ITIL AI Capability Model, also described as the 6C Model, is used to explain how AI can enable product and service management. The model provides a functional classification of AI solutions and helps organizations understand and communicate the range of possible AI applications. It also supports AI governance by helping organizations tailor risk profiles, controls, and countermeasures to the specific functions of AI solutions. The model includes six AI capabilities: creation, curation, clarification, cognition, communication, and coordination. Therefore, its purpose is not to prescribe specific AI technologies or measure AI-enabled services against service levels. It is also not mainly a service relationship model describing interactions between providers and consumers. Instead, it helps organizations understand, assess, and develop their ability to use AI effectively and responsibly in digital product and service management. This supports better decision-making, automation, governance, and value creation.
NEW QUESTION # 30
What does ITIL emphasize as a key difference between Value stream mapping ' and Value stream management?
Answer: A
Explanation:
ITIL emphasizes that value stream mapping identifies and visualizes how value flows, while value stream management ensures that the value stream performs effectively over time. That is why option A is correct.
Mapping is a diagnostic and analytical activity. It helps organizations understand the current flow of work, information, handoffs, delays, bottlenecks, and opportunities for improvement. Management is broader and continuous. It involves monitoring performance, setting measures, coordinating improvements, adapting to changes, and maintaining the health of the value stream over time. Mapping is therefore one important tool within the larger discipline of management. The other options create false distinctions. ITIL applies both concepts across products and services, and neither one is limited only to reporting, auditing, cost, or risk. The real difference is analysis versus ongoing operational stewardship.
NEW QUESTION # 31
How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?
Answer: C
Explanation:
The correct answer is B. ITIL Version 5 states that the guiding principles and continual improvement apply to all components of the ITIL Value System, including governance. The governing body may adopt and adapt the ITIL Guiding Principles, or define its own specific principles, and communicate them across the organization. This helps ensure that governance and management remain aligned through a clear set of shared principles and objectives. ITIL also states that the governing body should have visibility of continual improvement outcomes and how value is measured for the organization and its stakeholders. Governance and management at all levels should be continually improved to meet evolving stakeholder expectations.
Therefore, option B is correct. Option A is incorrect because these elements are not optional in terms of their influence on the ITIL VS. Option C is too narrow because governance is not only financial. Option D is incorrect because the principles and continual improvement influence governance, not just practices.
NEW QUESTION # 32
Which lifecycle activity is focused on creating prototypes and specifications?
Answer: B
Explanation:
The design activity is focused on creating prototypes and specifications, so option A is correct. In the ITIL product and service lifecycle, design translates ideas, needs, and requirements into structured solution concepts that can be built, tested, and transitioned. This includes defining product characteristics, user interactions, architectural approaches, acceptance criteria, and service quality considerations. Prototypes may be created to explore concepts, reduce uncertainty, and validate assumptions before larger investment.
Specifications provide the documented requirements and characteristics that guide development and later lifecycle activities. Deliver and support happen later and focus on providing and assisting services in use.
Transition is concerned with introducing new or changed products and services into the live environment.
Therefore, the lifecycle activity most closely associated with prototypes and specifications is design.
NEW QUESTION # 33
Why are management practices important in digital product and service management?
Answer: C
Explanation:
The correct answer is C. In ITIL Version 5, management practices are sets of organizational resources and capabilities designed for performing work or accomplishing an objective. They are important because they enable and support the organization's value chain activities and help the organization manage specific aspects of digital products, services, and the wider management system. Each practice combines resources from the Four Dimensions of Product and Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes. Option A is incorrect because the organization's purpose is defined through strategy, mission, governance, and leadership, not by management practices alone. Option B is incorrect because practices do not replace value streams; instead, they support the activities within value streams and value chain workflows. Option D may be partly true in a broad sense, because good practices can influence financial outcomes, but it is not the main ITIL definition or reason.
Practices provide the capabilities needed to achieve objectives.
NEW QUESTION # 34
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