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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
Integration and Extensibility	- Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts
Security and Identity Management	- Data protection and compliance in CX solutions - Authentication and authorization concepts
SAP Commerce Cloud	- Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts
SAP Customer Experience Architecture	- Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles
SAP Sales Cloud & Service Cloud	- Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios
SAP Marketing Cloud	- Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q47-Q52):

NEW QUESTION # 47
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can assign a different team to the case.
B. They can change the service level determination rules.
C. They can modify the Resolution Due On field.
D. They can escalate the case.

Answer: A,D

NEW QUESTION # 48
To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.

A. A fundamental understanding of SQL queries and database management.
B. Familiarity with the REST architecture and API authorization mechanisms.
C. Preliminary integration details such as credentials, host name, and bucket name.
D. Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
E. Experience with XML and SOAP-based web services.

Answer: B,C,D

NEW QUESTION # 49
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

A. Out of the box integrations provided to cloud solutions from SAP
B. Ensure high quality of master data across all applications
C. Central integration point for master data
D. Improve trust level of master data

Answer: B,D

NEW QUESTION # 50
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

A. SAP Revenue Recognition
B. SAP Translation Hub
C. Quotation Recommendation
D. Data Attribute Recommendation
E. Document Information Extraction

Answer: C,D,E

NEW QUESTION # 51
What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A. They allow you to split the revenue from a sales opportunity between sales employees.
B. They allow you to see how much each revenue partner contributes to an opportunity.
C. They allow you to split the revenue from a sales opportunity between sales employees and external partners.
D. They allow you to see how much each employee in the sales unit contributes to an opportunity.

Answer: A,D

NEW QUESTION # 52
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