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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Introduction to High-Velocity IT	- Course introduction and ITIL 4 overview - High-velocity concepts
Digital Product Lifecycle	- Transition to Lean, Agile, or DevOps practices - Digital product lifecycle overview - Alignment with ITIL operating model
High-Velocity IT Techniques - Resilient Operations	- Capacity and Performance Management - Problem Management - Site Reliability Engineering - Service Continuity Management - Availability Management - Monitoring and Event Management - Infrastructure and Platform Management
High-Velocity IT Techniques - Fast Development	- Development acceleration methods - Rapid delivery techniques
High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Service Design - Service Desk - Co-Created Value - Relationship Management - Service Experience
High-Velocity IT Culture	- Working in highly automated environments - Cultural aspects of high-velocity environments
High-Velocity IT Techniques - Valuable Investments	- Investment decision techniques - Value optimization strategies

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam 認定 ITIL-4-Specialist-High-velocity-IT 試験問題 (Q37-Q42):

質問 # 37
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A. Suspend the staff involved until the investigation is complete
B. Conduct a blameless post-mortem focused on learning
C. Escalate the issue directly to supplier management
D. Limit the review to technical logs only

正解：B

解説：
A blameless post-mortem supports learning, transparency, and continual improvement without creating fear.
In HVIT environments, organizations need fast learning loops and honest reporting, especially after failures.
People are more likely to share important evidence and contributing factors when they know the goal is improvement, not punishment.
A damages psychological safety. C ignores important human and process factors. D may be useful only if a supplier contributed, but it does not describe the best general response. The strongest answer is B.

質問 # 38
Which is an example of planning for value co-creation?

A. Defining KPIs for service quality that align with internal team objectives
B. Agreeing with a customer the service desk team's response times for each method of user contact
C. Setting expectations with a vendor for service delivery
D. Documenting user feedback in a service improvement register

正解：B

質問 # 39
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

正解：

解説：
Analyse the patterns of business activity

質問 # 40
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

A. Provide a range of self-service options as the preferred method with the service desk phone support as back-up
B. Increase the number of service desk agents to handle user queries
C. Set up a dedicated email support channel for users
D. Train users extensively before launching the service

正解：A

質問 # 41
Which value chain activity communicates the current status of all four dimensions of service management?

A. Improve
B. Obtain/build
C. Plan
D. Engage

正解：C

質問 # 42
......

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