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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup15%- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Service and Support Applications10%- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage

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Salesforce Certified Administrator Sample Questions (Q136-Q141):

NEW QUESTION # 136
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?

Answer: A

Explanation:
A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts, etc., todifferent users based on their profile or role. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. In this case, since Universal Containers has three separate lines of business with specific fields for each line; and since sales team needs different fields than service team; the administrator should create three record types for each line of business; and create two page layouts for each record type - one for sales team and one for service team. References: https://help.salesforce.com/s/articleView?id=sf.
customize_recordtype.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
customize_pagelayouts_overview.htm&type=5


NEW QUESTION # 137
How many app exchange apps can you install in EE?

Answer: B

Explanation:
Section: Volume G


NEW QUESTION # 138
The Support team has asked the administrator to create a guided process that allows the rep to use scripted screens to collect the appropriate information.
Which tool should the administrator use?

Answer: C


NEW QUESTION # 139
Ursa Solar Major is evaluating a brand new Salesforce org for its service team and would like to know what objects will be made available with out of the box Service Cloud.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

Answer: B,D,E

Explanation:
* Description: The Account object inSalesforce is used to store information about individual customers or businesses that your organization interacts with. It holds essential data such as company name, contact information, industry, and related activities.
* Use Case: Accounts are used to represent the organizations (or individuals) your support team is assisting. They serve as a central repository for tracking customer information and interactions.
* Out of the Box Features: Includes fields like Account Name, Account Owner, Industry, Phone, and Address. It also supports relationships with Contacts, Opportunities, Cases, and other objects.
* Description: The Case object is used to track and manage customer issues, complaints, requests, or inquiries. Each case represents a single customer interaction and can be used to manage the resolution process.
* Use Case: Cases are fundamental to customer support operations. They help support agents keep track of customer problems, assign cases to appropriate team members, and ensure timely resolution.
* Out of the Box Features: Includes fields like Case Number, Subject, Status, Priority, and Origin. It supports workflows, escalation rules, and case assignment rules.
* Description: The Contract object stores information about theagreements between your company and your customers. These contracts define the terms of service, support levels, and other legal agreements.
* Use Case: Contracts are useful for managing service level agreements (SLAs) and ensuring that support teams adhere to the agreed-upon terms. They can be linked to Accounts and Cases to provide context and track compliance.
* Out of the Box Features: Includes fields like Contract Start Date, End Date, Contract Term, Status, and Account. It supports related lists to associate contracts with cases, assets, and other records.
* Accounts:
* Salesforce Account Object Documentation
* Trailhead: Manage Your Customer Data
* Cases:
* Salesforce Case Object Documentation
* Trailhead: Set Up Case Management
* Contracts:
* Salesforce Contract Object Documentation
* Trailhead: Administer Salesforce Contracts
Account Object2. Case Object3. Contract ObjectReferences


NEW QUESTION # 140
Which are true about Trialforce Email Branding?

Answer: B,C


NEW QUESTION # 141
......

As the tech industry continues to evolve and adapt to new technologies, professionals who hold the Salesforce Certified Administrator (ADM-201) certification are better equipped to navigate these changes and stay ahead of the curve, increasing their value to employers and clients. In today's fast-paced and ever-changing Salesforce sector, having the Salesforce Certified Administrator (ADM-201) certification has become a necessary requirement for individuals looking to advance their careers and stay competitive in the job market.

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