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| Section | Weight | Objectives |
|---|---|---|
| Provider Relationship Management | 15% | - Manage referral management - Configure provider network management - Implement provider search and matching |
| Health Cloud Analytics and Reporting | 15% | - Utilize Health Cloud for operational insights - Configure Health Cloud reports and dashboards - Implement clinical analytics |
| Clinical Data Model and Interoperability | 20% | - Configure clinical objects and relationships - Explain interoperability and FHIR integration - Understand the clinical data model |
| Health Cloud Basics and Administration | 20% | - Manage Health Cloud permissions and sharing - Explain the capabilities of Health Cloud - Configure Health Cloud settings and custom metadata |
| Patient Engagement and Clinical Operations | 30% | - Configure patient timelines and milestones - Configure patient management workflows - Implement care plans and care teams - Manage clinical encounters and assessments |
>> Valid Health-Cloud-Accredited-Professional Test Objectives <<
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NEW QUESTION # 87
Bloomington Caregivers is looking to migrate from Service Cloud to Health Cloud to take advantage of the prebuilt healthcare features and functionality. Which three prerequisites should Bloomington Caregivers' administrators complete to successfully install the Health Cloud managed package in its org?
Choose 3 answers
Answer: A,B,E
Explanation:
Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:
* Log a Support Case to Enable Person Accounts (Option B):
* Health Cloud relies on Person Accounts to manage patients as individuals.
* Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.
* Enable Contacts to Relate to Multiple Accounts (Option C):
* This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.
* Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.
* Enable Chatter Settings (Option E):
* Chatter is used in Health Cloud for collaboration and real-time updates.
* Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.
* Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.
* Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).
References:
Health Cloud Installation Guide
Enabling Person Accounts
Contacts to Multiple Accounts
NEW QUESTION # 88
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?
Answer: C
Explanation:
Step 1: Requirement Analysis
* The provider's office needs toverify a patient's insurance plan information and coveragewhen a patient calls to book an appointment.
* This means checking whether the patient's insurance is active, what services are covered, and any applicable copays or eligibility details.
Step 2: Health Cloud Out-of-the-Box Capability
Benefits Eligibility and Verificationis the dedicated Health Cloud capability that allows provider offices and payers toverify a patient's insurance coverage, eligibility, and benefit details in real time, either through integration with payers or using Health Cloud workflows.
Extract:
"Health Cloud offers Benefits Eligibility and Verification, enabling providers and payers to confirm a patient' s plan information and coverage eligibility, reducing the risk of denied claims and improving the patient experience." Administer Health Cloud - Benefits Eligibility and Verification Step 3: Review of Options
* A. Benefits Eligibility and Verification:Directly addresses insurance plan and coverage verification.
* B. Intelligent Appointment Management:For scheduling, not insurance verification.
* C. Utilization Management:For prior authorizations and care request reviews.
* D. Identity Verification:For confirming patient identity, not insurance coverage.
NEW QUESTION # 89
A pharmaceutical company is looking to support patients throughout their clinical journey. One of the factors the company needs to track is the socioeconomic and cultural barriers that could hinder a patient ' s process.
Which Health Cloud capability should a consultant implement to fulfill this requirement?
Answer: C
Explanation:
Tracking Socioeconomic and Cultural Barriers:
* Exact Extract:
"The Social Determinants of Health data model in Health Cloud enables organizations to document and track social, cultural, and economic barriers affecting patients." Reference: Administer Health Cloud - Social Determinants of Health Other Options:
Clinical Barriers, Utilization Management, and Care Blockers are not documented Health Cloud features for tracking socioeconomic/cultural barriers.
NEW QUESTION # 90
A UX designer wants to change the formatting of an OmniStudio FlexCard field element to have a font of Times New Roman with a red color.
What are two ways the designer should make the changes?
Choose 2 answers
Answer: B,C
Explanation:
To change the formatting of a field element in an OmniStudio FlexCard to use the Times New Roman font and a red color, the following approaches are viable:
* Custom CSS can be applied to define specific styling for field elements in a FlexCard.
* CSS rules can specify the font family (Times New Roman) and color (red) precisely, providing complete control over design details.
* Example:
1. Write Custom CSS (B):.my-custom-class {
font-family: "Times New Roman", serif;
color: red;
}
* This CSS class can be referenced in the FlexCard configuration.
* The Field Style section in the FlexCard Designer allows designers to set styling properties directly.
* Font family and color are common options available in the Field Style configuration, making it straightforward to apply basic formatting changes without writing code.
2. Make Edits to Field Style (D):Why Other Options Are Incorrect:
* A. Make edits to Field Properties: Field Properties control functional aspects of the field (e.g., field type or source) rather than styling.
* C. Make edits to Setup Panel: The Setup Panel configures overall FlexCard settings but does not handle individual field styling.
References:
OmniStudio FlexCard Designer Documentation
Custom Styling in OmniStudio
NEW QUESTION # 91
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.
What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: B
Explanation:
Salesforce Shield provides the necessary tools to meet the compliance requirements of encryption at rest, activity notifications, and extensive field tracking. Below are the key considerations and practices:
Enable Salesforce Shield:
Platform Encryption: Encrypt sensitive data at rest to comply with regulations such as HIPAA and GDPR.
Field Audit Trail: Tracks changes to data, offering up to 10 years of historical data retention for auditing purposes.
Event Monitoring: Monitors user activities such as logins, data exports, and API calls to detect and respond to potential security threats.
Configure Data Classification:
Assign data sensitivity levels to fields (e.g., "Confidential," "Restricted") to help manage compliance requirements.
Use Event Monitoring:
Tracks user actions and system usage to ensure transparency and accountability, which is essential for audits.
Why Other Options Are Incorrect:
A: Security Health Check and Data Loss Prevention policies are useful but do not address encryption or comprehensive compliance tracking.
B: Two-factor authentication enhances security but does not address monitoring or extensive field tracking.
D: Role hierarchy and IP restrictions control access but do not address encryption, tracking, or activity monitoring.
Reference:
Salesforce Shield Overview
Event Monitoring Documentation
NEW QUESTION # 92
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