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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
B. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Answer: A,D

Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.

NEW QUESTION # 72
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer.
However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B. Model the router as an attribute of the business internet offer with a default value of 'included'
C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D. Model the router technical product and decompose it from the business internet offer.

Answer: D

Explanation:
If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

NEW QUESTION # 73
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
B. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

Answer: B

NEW QUESTION # 74
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. Migrating in/out from bundle offer
B. Service Continuity
C. Supported by digital commerce API
D. History of subscription updates and traceability
E. Customer can choose their plan from all pricing books.

Answer: A,B,D

Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.

NEW QUESTION # 75
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
D. Ensure platform events mode is enabled

Answer: A,D

NEW QUESTION # 76
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