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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - ITIL guiding principles - Lean, Agile, DevOps, and continuous improvement
Digital Product Lifecycle and ITIL Operating Model	20%	- Digital product lifecycle integration - ITIL service value system and service value chain - Four dimensions of service management
Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Resilient Operations	10%	- Availability, capacity, and performance management - Monitoring, incident, and problem management - Service continuity and infrastructure management
Fast Development and Delivery	15%	- Architecture management and business analysis - Software development and testing practices - Automation and cloud technologies
Valuable Investments	15%	- Strategic alignment and innovation - Portfolio management and investment prioritization
Concepts of High-velocity IT	20%	- Digital products and digital technology - Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Training internal employees to work with the supplier
B. Setting stricter service-level expectations with the supplier
C. Conducting regular performance audits of the supplier
D. Integrating supplier activities into the organization's value streams

Answer: D

NEW QUESTION # 15
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The service provider conducts one-on-one interviews with the organization
B. The organization must customize the out-of-the-box service to meet its own needs
C. The organization submits a detailed list of requirements to the service provider
D. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

Answer: D

NEW QUESTION # 16
What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

A. Service integration and management
B. Integration and data sharing
C. Workforce planning and management
D. Shift-left

Answer: A

NEW QUESTION # 17
An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?

A. Customer satisfaction metrics
B. Service design processes
C. Financial budgets
D. Information and technology

Answer: B

NEW QUESTION # 18
An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

Answer:

Explanation:
Service request Management

NEW QUESTION # 19
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