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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
Integration and Extensibility	- SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions
SAP Customer Experience Architecture	- End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape
SAP Sales Cloud & Service Cloud	- Customer service management processes - Omnichannel engagement scenarios - Sales process automation and CRM capabilities
SAP Commerce Cloud	- Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management
Security and Identity Management	- Data protection and compliance in CX solutions - Authentication and authorization concepts
SAP Marketing Cloud	- Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.

A. Quotation Recommendation
B. SAP Translation Hub
C. SAP Revenue Recognition
D. Document Information Extraction
E. Data Attribute Recommendation

Answer: A,D,E

NEW QUESTION # 15
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A. Lite registration screen
B. Full registration screen
C. Login screen
D. Preference center

Answer: D

NEW QUESTION # 16
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.

A. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
B. Run prepackaged integration flows for A2A communication.
C. Increase flexibility and scalability with the loose coupling provided.
D. Enable synchronous point-to-point integration.

Answer: A,C

NEW QUESTION # 17
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using knowledge base management
B. Using work ticket management
C. Using installed base management
D. Using workflow rule management

Answer: C

NEW QUESTION # 18
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can change the service level determination rules.
B. They can assign a different team to the case.
C. They can modify the Resolution Due On field.
D. They can escalate the case.

Answer: B,D

NEW QUESTION # 19
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