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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL-4-Foundation
Passing Score:	26/40 (65%)
Exam Duration:	60 minutes
Available Languages:	Portuguese, Japanese, English, Chinese (Simplified), Spanish, German, French
Related Certifications:	ITIL 4 Practice Manager ITIL 4 Strategic Leader ITIL 4 Managing Professional
Exam Price:	Varies by region (~USD 300–400 equivalent)
Certificate Validity Period:	3 years (renewal required via PeopleCert Continuing Professional Development)
Real Exam Qty:	40
Exam Format:	Closed book, Scenario-based questions (basic level), Multiple choice
Recommended Training:	AXELOS Accredited Training Organizations PeopleCert Official Training
Exam Registration:	ITIL Certification Overview PeopleCert Official Registration
Sample Questions:	ITIL ITIL-4-Foundation Sample Questions
Exam Way:	Online proctored or onsite test center (PeopleCert authorized delivery)
Pre Condition:	No formal prerequisites required. Basic IT familiarity recommended.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation

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ITIL 4 Foundation Exam Sample Questions (Q113-Q118):

NEW QUESTION # 113
Which service transition process provides guidance about converting data into information?

A. Knowledge management
B. Service validation and testing
C. Service asset and configuration management
D. Change evaluation

Answer: A

NEW QUESTION # 114
What are the three phases of 'problem management'?

A. Problem logging, problem classification, problem resolution
B. Incident management, problem management, change enablement
C. Problem identification, problem control, error control
D. Problem analysis, error identification, incident resolution

Answer: C

NEW QUESTION # 115
What are the types of asset management?

A. Operational and technical management
B. IT asset management and technical management
C. Operational management and IT asset management
D. IT asset management and software asset management

Answer: D

NEW QUESTION # 116
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Answer: D

Explanation:
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4

NEW QUESTION # 117
Which statement about outcomes is CORRECT?

A. Outcomes enable products to be delivered to a stakeholder
B. An outcome defines the amount of money spent on technology for a service
C. Outcomes provide assurance to stakeholders on how a service performs
D. An outcome depends on at least one output to deliver a result

Answer: D

Explanation:
It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
* Outputs are nearly always quantitative, with data available to show whether these have been delivered.
Outputs are easy to report on and to validate. There is no grey area.
* Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/

NEW QUESTION # 118
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