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| Section | Weight | Objectives |
|---|---|---|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Testing | 11% | - Validate and test designs
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 135
Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?
Answer: C
Explanation:
The study guide identifies A. Standard Person Account Object as the correct answer for representing the bank's individual customers.
The decisive detail is that the bank serves individual customers rather than corporate or business customers.
The Person Account model is therefore the representation selected by the guide because it is intended for circumstances where the customer relationship centers on an individual person rather than a company.
The financial advisor must also be able to open that customer's Salesforce record and see associated potential business opportunities. The selected account model gives the solution a customer-centered record around which those sales relationships can be organized.
Option B, Lead, represents a different stage of the sales relationship. The scenario describes customers whose records advisors already need to access rather than merely prospective individuals awaiting conversion.
Option C, Opportunity, represents potential business or a sales transaction rather than the person who is the customer. Opportunities can be associated with the customer record, but they cannot substitute for it.
The underlying UX/data-model lesson is that the Salesforce entity should reflect the real-world subject users think about. For a bank serving individuals, the guide specifies the Person Account model.
Study Guide reference/topics: Person Accounts, individual customers, Sales Cloud, Salesforce data modeling, Declarative Design.
NEW QUESTION # 136
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does.
Which technique should be used?
Answer: C
Explanation:
The study guide identifies B. Storyboards as the correct technique. A storyboard visually communicates how a proposed solution fits into a user's broader context, activity, or journey. Rather than showing only the interface, it presents a sequence of situations or interactions that helps stakeholders understand where, when, and why a solution matters to the customer. That makes a storyboard particularly useful in this scenario. The UX Designer already has an innovative concept; the challenge is helping the team understand how that concept integrates with the customer's real-world behavior. Option A, Personas, describe archetypical users, including characteristics, goals, behaviors, and pain points. Personas help teams understand who they are designing for, but they are less suitable for communicating the chronological context of a particular proposed solution. Option C, a High-fidelity Prototype, demonstrates the detailed appearance and interaction of the product itself. It can validate interface behavior but may still fail to communicate how the solution fits into the customer's broader activity. Storyboards bridge that gap by presenting the solution as part of a narrative. In Human-Centered Design, this allows stakeholders to evaluate the design in terms of customer context instead of viewing it only as a technical feature.
Study Guide reference/topics: Storyboards, contextual design, customer journey, communicating solutions, Human-Centered Design.
NEW QUESTION # 137
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Answer: B
Explanation:
The correct answer is A. Observing user behavior, as explicitly identified by the uploaded study guide.
Human-centered design begins with understanding the people for whom a product, service, or process is being designed. Observing actual user behavior allows designers to understand what users really do, including their workflows, difficulties, workarounds, and environmental constraints. This provides evidence that may not emerge if the team relies only on assumptions or internal business objectives.
Option B places company OKRs at the center of requirements definition. Business objectives are important constraints, but they do not substitute for understanding users when adopting a human-centered approach.
Option C places rapid prototyping before ideation. Prototyping is useful for making ideas tangible and testing them, but the team first needs to understand users and generate potential solutions.
The study-guide distinction is therefore between evidence about people and organization-centered or prematurely solution-centered activities. Observing users gives the organization direct insight into needs and behavior and helps ensure subsequent design decisions are grounded in real experiences rather than assumptions.
Study Guide reference/topics: Human-Centered Design, user observation, behavioral research, user needs.
NEW QUESTION # 138
A UX Designer wants to customize the end user's Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup?
Answer: C
Explanation:
The study guide identifies C. Menu tabs can be Visualforce and Lightning pages as the correct administrative capability for Salesforce mobile navigation setup.
The question is testing what administrators can include when configuring the navigation experience available to mobile Salesforce users. According to the answer key, navigation entries can include supported Visualforce and Lightning pages, giving administrators a mechanism to expose relevant application destinations through the mobile navigation structure.
Option A states that menu tabs can be based on different user types. Although user access can influence what users ultimately see within Salesforce, that is not the navigation capability selected by the study guide in this question.
Option B claims visibility can be based on user location. The guide does not identify geographic location as the relevant administrative mechanism for setting up mobile navigation tabs.
The broader declarative-design principle is that mobile users should have direct navigation to the Salesforce resources relevant to their workflows. Administrators can configure supported page types as destinations without requiring users to reach them through indirect navigation paths.
This allows the Salesforce mobile experience to incorporate both Lightning-based and Visualforce-based functionality where appropriate.
Study Guide reference/topics: Salesforce mobile navigation, menu tabs, Visualforce pages, Lightning pages, Declarative Design.
NEW QUESTION # 139
Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text.
What is the minimum color contrast ratio that would pass these guidelines?
Answer: A
Explanation:
According to the Web Content Accessibility Guidelines (WCAG) 2.1, the minimum color contrast ratio for normal text is 4.5:11. This means that the difference in brightness (luminance) between the text color and the background color should be at least 4.5 times. This ensures that the text is readable by people with moderately low vision, color deficiencies, or contrast sensitivity1. The contrast ratio can be calculated using the formula:
L2+0.05L1+0.05
where L1 is the relative luminance of the lighter color and L2 is the relative luminance of the darker color2. The relative luminance is a value between 0 and 1, where 0 is black and 1 is white2. The contrast ratio can range from 1:1 (white on white) to 21:1 (black on white)2.
The contrast ratio requirement for normal text is lower for larger text or bold text, as they are easier to read at lower contrast. For large text (18 point or 14 point bold), the minimum contrast ratio is 3:11. For graphics and user interface components, such as form input borders, the minimum contrast ratio is also 3:13. For level AAA conformance, the minimum contrast ratio for normal text is 7:1 and for large text is 4.5:11.
To evaluate the color contrast ratio of a site, there are various tools available, such as the Contrast Checker or the Contrast Ratio tool. These tools allow users to enter the text color and the background color and see the contrast ratio and whether it meets the WCAG guidelines. They also provide suggestions for improving the contrast ratio if needed.
Understanding Success Criterion 1.4.3: Contrast (Minimum)
Contrast Ratio - WCAG Color Contrast Checker
WebAIM: Contrast Checker
WCAG: Accessible colour and contrast ratios
Contrast ratio - WCAG WG
NEW QUESTION # 140
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