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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Enabling Valuable Investments	15%	- Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices
Guiding Principles and Foundational Concepts for Velocity	20%	- Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles
Enabling Fast Development	15%	- Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment
High-Velocity IT Concepts and Digital Enterprise	25%	- Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Enabling Assured Conformance	7%	- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q25-Q30):

NEW QUESTION # 25
A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A. Shift-left testing
B. Kanban
C. Swarming
D. ChatOps

Answer: D

Explanation:
ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.

NEW QUESTION # 26
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

A. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
B. Integrate the communication channels to enable the sharing of information and consistent support across channels
C. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
D. Improve user training so that they provide all the information that is needed whenever they contact the service desk

Answer: B

NEW QUESTION # 27
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A. Complexity thinking
B. Toyota Kata
C. Service-dominant logic
D. Design thinking

Answer: C

Explanation:
Service-dominant logic emphasizes that value is co-created through collaboration and the exchange of competencies between organizations, ensuring mutual benefit rather than value being delivered one-way.

NEW QUESTION # 28
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

A. Service design
B. Relationship management
C. Business analysis
D. Service continuity management

Answer: D

Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.

NEW QUESTION # 29
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A. By assessing and comparing investment proposals for the services that the organization offers to its consumers
B. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
C. By using the concept of a minimum viable product to establish the technical and environment architecture
D. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app

Answer: D

Explanation:
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.

NEW QUESTION # 30
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