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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 109
Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?
Answer: B
Explanation:
The correct answer is A. Dynamic Forms, exactly as stated in the uploaded study guide.
The scenario describes two related requirements: fields and sections should be treated as individual page components, and their visibility should vary according to the current reservation process context. Dynamic Forms is the feature selected by the guide for precisely this page-composition requirement.
Because all fields remain necessary, simply deleting fields from the object or layout would not solve the problem. Instead, the experience needs to show relevant information conditionally so that agents are not confronted with every field simultaneously.
Option B, In-App Guidance, would provide instructional prompts but would not restructure the underlying field presentation.
Option C, Flow Builder, can guide users through a defined process, but the requirement here is specifically to control the visibility and arrangement of fields and sections on the record page itself.
The study-guide principle is contextual presentation: maintain the required data model while reducing visual clutter by showing information when it becomes relevant. Dynamic Forms enables that page-level flexibility without requiring a completely custom interface.
Study Guide reference/topics: Dynamic Forms, field visibility, record pages, conditional presentation, Declarative Design.
NEW QUESTION # 110
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?
Answer: A
Explanation:
The correct answer is B. Personas, as identified in the uploaded UX Designer study guide.
A persona is a research-based representation of an archetypical user. It consolidates recurring characteristics such as goals, behaviors, common tasks, motivations, and pain points into a form that designers and stakeholders can use throughout the design process.
This is especially relevant when Cloud Kicks is designing for both internal and external audiences. Different user groups can have substantially different objectives and interaction patterns, so documenting representative personas helps prevent the team from designing around assumptions or around a single generic "user." Option A, Storyboards, illustrate scenarios or sequences of activity. They are useful for showing how a person interacts with a solution over time, but they do not primarily document the archetypical characteristics of the user.
Option C, User Stories, capture requirements from a user's perspective, typically describing what a user wants to accomplish and why. They support backlog definition but are not a full representation of the user's characteristics and pain points.
The study-guide distinction is therefore straightforward: personas describe who the user is; user stories describe what the user needs; storyboards show an experience unfolding over time.
Study Guide reference/topics: Personas, archetypes, user goals, tasks, pain points, Discovery.
NEW QUESTION # 111
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?
Answer: B
Explanation:
Audience targeting is a page layout feature that allows admins to create different versions of a Lightning page for different audiences, such as user profiles, roles, or permissions. Audience targeting can be used to control the visibility of the entire page or specific components on the page, such as tabs, fields, or sections.Audience targeting can help create personalized and relevant experiences for different types of users, and reduce the need for multiple page layouts1.
Audience targeting is the most suitable feature for the UX Designer to use in this case, because it can help them customize the Order record page layout for internal and external users, without creating separate page layouts. For example, the UX Designer can use audience targeting to show or hide certain fields, sections, or tabs based on the user's profile or permission set. This way, the UX Designer can ensure that each user sees only the information that is relevant and appropriate for them.
Field-level security is a feature that allows admins to restrict the access and editability of fields for different users, based on their profiles or permission sets. Field-level security can help protect sensitive or confidential data, and enforce data quality and integrity. However, field-level security does not affect the visibility of fields on the page layout, only the access and editability.Field-level security also does not apply to other components on the page, such as tabs or sections2.
Dynamic forms is a feature that allows admins to add, group, and reorder fields and sections on a Lightning page using the Lightning App Builder. Dynamic forms can help create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic forms also support visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic forms are not available for all standard objects, and they do not support audience targeting.Dynamic forms also do not affect the visibility of other components on the page, such as tabs34.
NEW QUESTION # 112
Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?
Answer: C
Explanation:
The Salesforce Lightning Design System (SLDS) is a set of design guidelines and resources for creating consistent and beautiful user experiences on the Salesforce platform. It provides UI components, icons, fonts, colors, and more that follow the best practices and accessibility standards of Salesforce. One of the features of SLDS is the ability to create custom themes that reflect the brand identity and personality of a company or an app. Custom themes can be implemented using design tokens, which are variables that store the values of the UI elements, such as colors, sizes, spacing, fonts, etc. Design tokens can be overridden or customized to change the appearance of the UI components without modifying the CSS or HTML code. To implement the company colors in all UI components, such as buttons and icons, using a custom theme, the UX designer should use the design tokens prefixed with "brand", such as$brand-primary,$brand-secondary,$brand-accessible, etc. These design tokens control the color scheme of the UI components and can be assigned the values of the company colors. For example, to change the color of the primary button to the company's blue color, the UX designer can use the following design token:
$brand-primary: #0070d2;
1: User Experience Designer Certification Prep: Module 7: Implement User Interfaces
2: Salesforce Lightning Design System: Customization
3: Salesforce Lightning Design System: Design Tokens
NEW QUESTION # 113
A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?
Answer: C
Explanation:
Accordions are collapsible sections that can be used to separate different content areas. By using accordions, users can quickly navigate through the page and easily find thecontent that they need. The use of accordions also ensures that screen readers can access the content within each section, reducing the need for additional navigation. Additionally, a Lightning Console layout can be used to organize components, but this layout is optimized for customer service agents and not necessarily for screen reader users. Placing components in adjacent tabs or stacking them on the same page can make the page difficult to navigate and can make it difficult for screen readers to understand the page. For more information, see the Salesforce Accessibility Guide (https://help.salesforce.com/articleView?id=accessibility_overview.htm&type=5).
According to the Salesforce Lightning Design System, accordions are a good way to organize components on a page for screen reader-assisted accessibility. Accordions allow users to expand and collapse sections of content, which can help reduce cognitive load and scrolling.Accordions also provide a clear heading structure and keyboard navigation for each section1. The other options are not recommended for screen reader-assisted accessibility, as they can create confusion, clutter, or inefficiency for users who rely on auditory feedback.For example, switching to a Lightning Console layout can make it harder for users to navigate between tabs and subtabs2.Placing components in adjacent tabs can also increase the number of keystrokes and commands needed to access the information3.Stacking components on the same page can create a long and overwhelming page that requires excessive scrolling and reading4.
NEW QUESTION # 114
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