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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Human-Centered Design Principles - Accessibility and Inclusive Design - Branding and Visual Design Impact - Usability and Information Architecture |
| Topic 2: Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes |
| Topic 5: Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods |
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NEW QUESTION # 11
Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated?
Answer: A
Explanation:
The uploaded UX Designer study guide identifies B. Optimize for color contrast-ratio and screen-reading technology as the correct answer.
The research finding is specifically that the solution does not adequately account for users with visual impairments. The study guide therefore directs the UX Designer toward accessibility improvements that affect how information can be perceived visually and through assistive technology.
Improving color contrast supports users who may have difficulty distinguishing foreground content from its background. Supporting screen-reading technology allows users who cannot rely on visual presentation to access the interface through an alternative presentation of its structure and content.
Option A proposes a separate version of the portal. The study guide does not recommend segregating visually impaired users into a different experience; instead, accessibility should be incorporated into the main design.
Option C concerns HIPAA requirements and does not address the visual-accessibility problem described.
The key UX principle is that accessibility should be integrated into the product experience. The correct response is therefore to improve the existing design so that it works with relevant accessibility needs and assistive technologies.
Study Guide reference/topics: Accessibility, color contrast, screen readers, visually impaired users, UX Fundamentals.
NEW QUESTION # 12
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?
Answer: A
Explanation:
The uploaded study guide identifies B. Grid as the correct SLDS utility.
The requirement describes a responsive layout in which content must adapt as available screen width changes.
Elements may occupy multiple columns on wider screens and then wrap into additional rows when horizontal space becomes constrained.
A Grid system is designed precisely for this type of flexible page structure. It allows designers and developers to organize content into responsive rows and columns rather than relying on fixed positioning.
Option A, Float, can affect how individual elements position themselves relative to surrounding content, but it does not provide the structured, flexible responsive-layout system required by the scenario.
Option C, Alignment, controls positioning or distribution of content but does not itself define the responsive column-and-row layout architecture described.
The underlying UX principle is that responsive design should adapt the interface to varying screen sizes without requiring a completely separate page for each device. A grid gives the layout a systematic structure for resizing, wrapping, and repositioning content while retaining hierarchy.
Therefore, when the design requirement explicitly describes columns that can expand and wrap into new rows, the SLDS Grid utility is the appropriate solution.
Study Guide reference/topics: SLDS Grid, responsive design, flexible layouts, columns and rows, Salesforce Lightning Design System.
NEW QUESTION # 13
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Answer: A
Explanation:
The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
NEW QUESTION # 14
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?
Answer: B
Explanation:
The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-goals-and-tasks
NEW QUESTION # 15
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.
What should be done to improve the user experience?
Answer: C
Explanation:
The best way to improve the user experience of a multiple-step custom Screen Flow is to create a Progress Indicator component that displays the flow's stages. A Progress Indicator component provides a visual indication of the progress of a particular process, showing the number of steps, the current step, and the prior steps completed. This helps to reduce the user's anxiety and uncertainty by letting them know where they are in the flow and how much is left to complete. A Progress Indicator component can be created using the lightning:progressIndicator or lightning-progress-indicator tags in Aura or Lightning Web Components, respectively. The component can be customized to match the branding and styling of Cloud Kicks, and can be integrated with the Screen Flow using attributes and events.Reference:
:lightning:progressIndicator - documentation - Salesforce Lightning Component Library
:lightning-progress-indicator - documentation - Salesforce Lightning Component Library
:How to Add a Progress Bar to a Screen Flow
NEW QUESTION # 16
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