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NEW QUESTION # 80
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team Is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Answer: B
Explanation:
Step 1: Requirement Analysis
Birth Date should be a result field and an optional verifier (not required).
Bloomington ID (a custom field) should appear in search results and be a required verifier.
Step 2: Salesforce Health Cloud Identity Verification Process Configuration The Identity Verification Process Field object in Health Cloud determines which fields are used for search results, required verification, or optional verification during the identity verification process.
You can add multiple records for a field with different purposes (e.g., one as Result Field and another as Required/Optional Verifier).
Extract:
"You can add or modify Identity Verification Process Field records to control which fields are shown as search results, required verifiers, or optional verifiers. For example, to make a field a required verifier, set Field Type to 'Required Verifier'. To make a field show in results, set Field Type to 'Result Field'. You can have more than one record for the same field with different Field Types." Administer Health Cloud - Identity Verification Process Step 3: Actions Needed For Bloomington ID:
Add a record with Field Type = Result Field (to display in search results) Add another record with Field Type = Required Verifier (to make it a required field for verification) For Birth Date:
Update the current record so that Field Type is changed from Required Verifier to Optional Verifier (to make it not required but still usable as a verifier) Ensure there is a record with Field Type = Result Field if Birth Date should show in the results Step 4: Review of Options A: Incorrect; it says to delete the Birth Date Required Verifier instead of changing it to optional.
B: Not the right object/method; doesn't mention the correct object (Identity Verification Process Field).
C: Correct; matches the best practices and object structure in Health Cloud.
D: Incomplete; does not cover all configuration requirements.
Verified answer:
C: Add two new Identity Verification Process Field records for 'Bloomington one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
Reference:
Health Cloud Identity Verification Process Setup
NEW QUESTION # 81
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking. What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: A
Explanation:
The requirement aligns with Salesforce Shield: Platform Encryption protects sensitive data at rest, Event Monitoring and related real-time capabilities provide visibility into user activity, and Field Audit Trail supplies extended field-history retention. Data Classification complements these controls by identifying sensitive fields and supporting a governed compliance design. Salesforce Shield combines Platform Encryption, Event Monitoring, and Field Audit Trail to strengthen protection, monitoring, and auditability for sensitive information. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Design - Shield
NEW QUESTION # 82
Bloomington Caregivers needs to use the objects for the Clinical data model as part of its new Health Cloud implementation.
Which preference should Bloomington Caregivers' administrator ensure is enabled?
Answer: B
NEW QUESTION # 83
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally. Which step should the administrator take when implementing this change request?
Answer: B
Explanation:
In Health Cloud with Salesforce Timeline, timeline configurations are managed in Setup under Timeline.
Once configured and activated, the component is placed on the Lightning record page with the desired layout properties. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Enable Timeline in Salesforce Setup, then configure and activate new timeline and add to the relevant Lightning record.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 84
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards.
Which license should a consultant recommend for the external patient users?
Answer: C
Explanation:
Customer Community Plus licenses provide advanced sharing mechanisms (role hierarchy, sharing rules) and access to reports and customizable dashboards, which standard Customer Community licenses lack. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Customer Community Plus for Health Cloud) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Sharing
NEW QUESTION # 85
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