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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 2: Understand the activities of the service value chain- Plan
- Design & Transition
- Deliver & Support
- Improve
- Engage
- Obtain/Build
Topic 3: Know the purpose and key terms of 15 ITIL practices- Supplier Management
- Service Desk
- Service Request Management
- Information Security Management
- Problem Management
- Service Configuration Management
- Continual Improvement
- Service Level Management
- IT Asset Management
- Incident Management
- Relationship Management
- Deployment Management
- Monitoring and Event Management
- Release Management
- Change Control
Topic 4: Understand the purpose and components of the ITIL service value system- Guiding Principles
- Governance
- Service Value Chain
- Continual Improvement
- Practices
Topic 5: Understand the four dimensions of service management- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
- Organizations and People
Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Keep it simple and practical
- Progress iteratively with feedback
- Start where you are
- Focus on value
- Think and work holistically
- Optimize and automate
- Collaborate and promote visibility

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EXIN ITIL 4 Foundation Sample Questions (Q175-Q180):

NEW QUESTION # 175
Why should a service level manager carry out regular service reviews?

Answer: D


NEW QUESTION # 176
Which is the FIRST action when optimizing a service?

Answer: B


NEW QUESTION # 177
Which is handled as a service request?

Answer: A


NEW QUESTION # 178
Which is a key requirement for a successful service level agreement?

Answer: B


NEW QUESTION # 179
Which competencies are required by the 'service level management' practice?

Answer: D


NEW QUESTION # 180
......

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