1Z0-1064-26 Prüfungs, 1Z0-1064-26 PDF Testsoftware

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Work Assignment and Routing	- Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking - Action Plans 1. Execution within service requests 2. Action plan templates
Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Profile options and system configuration 3. Scheduled processes and automation 4. User and role management 5. SR outcomes and resolutions
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI

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Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Prüfungsfragen mit Lösungen (Q21-Q26):

21. Frage
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Many DCS applications can be active in production at the same time.
B. DCS application can be embedded in other sites.
C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D. Only one version of a DCS application can be active in production at any time.

Antwort: B,C,D

22. Frage
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
C. is required for every DCS instance
D. is real time

Antwort: C,D

23. Frage
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.
B. Modify the original base locales of the articles to match the target language.
C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Antwort: A

24. Frage
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Antwort: B,D

25. Frage
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Antwort: D

26. Frage
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