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NEW QUESTION # 112
Which three terms can aLife Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
Answer: B,C,E
NEW QUESTION # 113
A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.
Which approach should a consultant recommend?
Answer: D
Explanation:
To efficiently track a series of problems, goals, and interventions (PGIs) in a repeatable way, Action Plan Templates in Health Cloud are the recommended approach. These templates allow care coordinators to define and automate tasks associated with PGIs.
Benefits of Action Plan Templates for PGIs:
Task Automation: Automatically generates a series of tasks for care coordinators based on predefined templates.
Customization: Templates can be tailored for different care scenarios or patient needs, ensuring consistency across cases.
Efficient Tracking: Allows care coordinators to monitor progress on PGIs and ensure timely interventions.
Why Other Options Are Incorrect:
A: Checklists are manual and lack the automation and repeatability provided by action plan templates.
B: Care program templates are used to define overarching care programs, not detailed PGI tracking.
D: PG libraries provide reusable PG definitions but do not automatically create tasks or track interventions.
Reference:
Action Plans in Health Cloud
NEW QUESTION # 114
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
Answer: C
Explanation:
A is correct because ensuring the user has the right object permissions is the first step in troubleshooting this issue. The Enhanced Timeline for Contact Center displays records from various objects, such as Case, Engagement Interaction, Engagement Topic, and Task. The user needs to have at least read access to these objects and their fields to view them on the timeline. The administrator can check and modify the user's object permissions from their profile or permission set.
NEW QUESTION # 115
When accessing a person account record within Health Cloud, the user must have access to the entire account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
Answer: C
Explanation:
In Salesforce Health Cloud, Person Accounts represent a combination of Account and Contact records.
Ensuring that a user accessing a Person Account has appropriate access to both the Account and associated Contact is essential for seamless functionality.
Controlled by Parent Setting:
* When Contacts are set to Controlled by Parent, the access to Contact records is directly inherited from the parent Account. This simplifies access management, ensuring that if a user has access to the Account, they automatically gain equivalent access to its associated Contact records.
* This approach aligns with Health Cloud's best practices for managing Person Accounts, where consistent access to both the Account and Contact components of a Person Account is crucial.
Why Not the Other Options?
* A. Set Modify All on the Account object at the Profile level: This grants unrestricted access to all Account records, which may violate security and privacy principles, particularly in healthcare settings (e.g., HIPAA compliance).
* B. Set Private for the Contact object: Setting Contacts to Private could restrict access to essential information within Person Accounts, contradicting the need for full access to the entire record.
* D. Set the organization-wide default to Public Read Write for the Account object: This would expose all Account records to all users, creating significant data security risks.
Best Practice: Using Controlled by Parent ensures adherence to healthcare compliance standards while simplifying data visibility management within the Health Cloud ecosystem.
References:
Salesforce Security Guide
Health Cloud Person Account Best Practices
NEW QUESTION # 116
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private.
A new respiratory therapist is being added to support a patient at BloomingtonCaregivers, and the therapist needs access to the patient's data.
How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?
Answer: D
Explanation:
When organization-wide default access to patient data is set to Private,Care Team functionalityin Health Cloud is the standard, out-of-the-box method to manage individual access to patient records.
Step-by-Step Reference:
* Health Cloud uses Care Teams to manage access to patient records.
* Extract:
"Add care team members (users, contacts, or person accounts) to the patient's care team and assign appropriate access (Read or Read/Write) to patient records." (Source: Administer Health Cloud - Manage Care Teams)
* Administrators can specify the access level(Read or Read/Write) for each care team member, allowing for precise control as per role requirements.
* Extract:
"Assign record access levels for care team members when adding them to a patient's care team. This is especially important when the OWD is set to Private." (Source: Administer Health Cloud - Care Team Access)
* This ensures compliance and proper segmentation of data, as required by healthcare regulations.
NEW QUESTION # 117
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