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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. The characteristics of high-velocity IT
    • 2. Digital technology and digital organizations
      Topic 2: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Deployment management
        • 2. Business analysis
          • 3. Information security management
            • 4. Architecture management
              • 5. Service validation and testing
                Topic 3: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                • 1. Optimize and automate
                  • 2. Focus on value
                    Topic 4: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Feedback loops and continual improvement
                      • 2. Customer and stakeholder value
                        Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Designing and delivering digital products
                          • 2. Operating and improving digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q63-Q68):

                            NEW QUESTION # 63
                            The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
                            Which is the BEST approach to improve the students' service experience?

                            Answer: C

                            Explanation:
                            Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.


                            NEW QUESTION # 64
                            An organization wants to reduce the time it takes to deliver products to its customers.
                            How would the 'service validation and testing' practice contribute to this objective?

                            Answer: D

                            Explanation:
                            The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.


                            NEW QUESTION # 65
                            Which behaviour would be encouraged in a lean culture?

                            Answer: B

                            Explanation:
                            A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.


                            NEW QUESTION # 66
                            An organization has a large and complex infrastructure which often leads to incidents that impact users.
                            Which is the BEST technique to use to improve this situation?

                            Answer: A

                            Explanation:
                            Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.


                            NEW QUESTION # 67
                            Which is a characteristic of a digital organization?

                            Answer: D

                            Explanation:
                            A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.


                            NEW QUESTION # 68
                            ......

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