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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert (formerly AXELOS)
Exam Name:	ITIL 4 Foundation Examination
Exam Number:	ITIL4 Foundation
Exam Duration:	60 minutes
Passing Score:	65% (26 out of 40 questions)
Exam Price:	Varies by region and provider (typically ~£200–£400 GBP equivalent)
Real Exam Qty:	40 multiple-choice questions
Available Languages:	Portuguese (Brazil), Korean, English, Japanese, German, Chinese (Simplified), French, Spanish
Certificate Validity Period:	No fixed expiry (subject to PeopleCert certification policy updates)
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Practice Manager
Exam Format:	Scenario-based questions (basic level), Closed book, Multiple-choice
Recommended Training:	PeopleCert ITIL 4 Foundation Training
Exam Registration:	PeopleCert Official ITIL Certification Page
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online proctored exam or authorized test center (PeopleCert)
Pre Condition:	No formal prerequisites required. Recommended basic understanding of IT service management concepts.
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation

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Quiz 2026 ITIL ITIL-5-Foundation: Newest ITIL Foundation (Version 5) Study Dumps

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ITIL ITIL-5-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
Topic 2	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
Topic 3	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
Topic 4	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
Topic 5	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
Topic 6	Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.

ITIL Foundation (Version 5) Sample Questions (Q69-Q74):

NEW QUESTION # 69
What is the role of a governing body in an organization?

A. It is responsible for day-to-day operations
B. It manages the technical details of digital products directly
C. It is accountable for performance and compliance at the highest level
D. It focuses exclusively on financial reporting

Answer: C

Explanation:
The governing body is accountable at the highest level for the organization's performance and compliance, so option A is correct. In ITIL, governance ensures that the organization is directed and controlled in a way that aligns with stakeholder expectations, legal and regulatory obligations, and strategic objectives. The governing body does not usually perform day-to-day operations or manage technical product details directly. Instead, it evaluates the environment and stakeholder needs, directs priorities and policies, and monitors performance and conformance. Financial reporting may be one concern, but governance is much broader and includes value creation, risk, compliance, ethics, and strategic oversight. This high-level accountability is essential because it connects leadership intent with responsible management and assures stakeholders that the organization is being guided appropriately.

NEW QUESTION # 70
How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They apply only to management practices and do not influence governance activities
B. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations
C. They focus exclusively on financial performance and do not relate to governance oversight
D. They are optional elements that organizations may choose to ignore without impacting governance

Answer: B

Explanation:
The correct answer is B. ITIL Version 5 states that the guiding principles and continual improvement apply to all components of the ITIL Value System, including governance. The governing body may adopt and adapt the ITIL Guiding Principles, or define its own specific principles, and communicate them across the organization. This helps ensure that governance and management remain aligned through a clear set of shared principles and objectives. ITIL also states that the governing body should have visibility of continual improvement outcomes and how value is measured for the organization and its stakeholders. Governance and management at all levels should be continually improved to meet evolving stakeholder expectations.
Therefore, option B is correct. Option A is incorrect because these elements are not optional in terms of their influence on the ITIL VS. Option C is too narrow because governance is not only financial. Option D is incorrect because the principles and continual improvement influence governance, not just practices.

NEW QUESTION # 71
What is the customer of a service responsible for?

A. Defining the service requirements
B. Using the service
C. Provisioning the service
D. Authorizing the budget for the service

Answer: A

Explanation:
The correct answer is B. ITIL Version 5 explains that a service consumer organization may be represented by three specific roles: customer, user, and sponsor. The customer is the role that defines the requirements for products and services and takes responsibility for the outcomes of service consumption. The user is the role that uses services, so option A describes the user, not the customer. The sponsor is the role that authorizes the budget for service consumption, so option D describes the sponsor, not the customer. Option C is incorrect because provisioning the service is normally the responsibility of the service provider, which ITIL defines as the organization responsible for the delivery and support of services. In many real situations one person may perform more than one role, especially for individual consumers. However, in ITIL terminology, the customer role is specifically linked to defining requirements and being responsible for consumption outcomes.

NEW QUESTION # 72
What is an error ?

A. An unplanned interruption to a service
B. A reduction in the quality of a service
C. An event causing critical loss
D. A flaw or vulnerability in a service

Answer: D

Explanation:
The correct answer is D. ITIL Version 5 defines an error as a flaw or vulnerability that may cause incidents.
This makes option D the best answer, although the most precise ITIL wording is "a flaw or vulnerability that may cause incidents." Errors are closely related to the support activity, where organizations identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL also explains that the investigation of incidents may identify errors in products or work processes, which are also known as problems when they are causes or potential causes of incidents. Option A describes degradation or reduction in service quality, but it does not define an error. Option B describes an incident, because an incident is associated with interruption or degradation of a service. Option C describes a serious event or possible disaster impact, not an error. An error may remain hidden until it contributes to one or more incidents, so identifying and managing errors is important for improving reliability and preventing recurrence.

NEW QUESTION # 73
Which dimension of product and service management addresses data and technologies used in digital product and services?

A. Value streams and processes
B. Organizations and people
C. Information and technology
D. Partners and suppliers

Answer: C

Explanation:
Information and technology is the dimension that addresses the data and technologies used in digital products and services, so option D is correct. ITIL explains that this dimension includes applications, infrastructure, tools, automation, analytics, AI, monitoring, communication systems, and the management of data, information, and knowledge. It also includes concerns such as data quality, access, governance, security, and technology capability. This dimension is central in digital product and service management because technology not only supports service delivery, but often forms the core of the product itself. Partners and suppliers covers external organizations, organizations and people covers structure and skills, and value streams and processes covers workflows. Therefore, when the focus is specifically on data and technological enablement, the correct ITIL dimension is information and technology.

NEW QUESTION # 74
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