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WGU Introduction-to-IT Exam Overview:

Certification Vendor:	WGU
Exam Name:	WGU Introduction to IT
Exam Number:	WGU Introduction-to-IT
Exam Price:	Included in WGU tuition
Exam Format:	Project, Multiple Choice
Available Languages:	English
Passing Score:	Competent ranking required
Sample Questions:	WGU Introduction-to-IT Sample Questions
Exam Way:	Online (Objective Assessment + Project)
Pre Condition:	No prerequisites for this course
Official Syllabus URL:	https://www.wgu.edu/online-it-degrees/information-technology-bachelors-program.html

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WGU Introduction-to-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Introduction to IT: This section of the exam measures the skills of IT Support Specialists and explains information technology as a discipline, along with how the IT department supports business activities. It provides a simple overview of different IT areas such as systems and services, networks and security, scripting and programming, data management, and the business side of IT. Learners see how these areas connect with each other and how they contribute to organizational operations.
Topic 2	Structure, function, and security associated with networks: This section of the exam measures skills of IT Support Specialists and outlines the basic components of networks, how they operate, and the security needed to protect them. It provides a simple view of how network structures support communication and how security measures protect information.
Topic 3	Role of the IT department in IT infrastructure management, disaster recovery, and business continuity processes: This section of the exam measures skills of Systems Administrators and explains how the IT department manages infrastructure and supports recovery processes to keep operations running during disruptions. It introduces how IT teams protect systems, restore services, and maintain continuity for the business.
Topic 4	Basics of Programming Languages in Software Development: This section of the exam assesses the skills of IT Support Specialists and covers the fundamental purpose of programming languages in software development. It provides a simple description of how programming works and how developers use languages to build tools and applications.
Topic 5	Data management functions in databases: This section of the exam measures the skills of Systems Administrators and summarizes the basic functions involved in managing data within databases. It introduces how data is stored, organized, and accessed, giving learners a simple understanding of how essential database tasks support business information needs.

WGU Introduction to IT Sample Questions (Q131-Q136):

NEW QUESTION # 131
When would a business intelligence (BI) system be useful in making a decision?

A. When determining the average salary of the company's executives
B. When figuring out when to reorder store inventory for a particular stock keeping unit (SKU)
C. When deciding if a restaurant should use more organic food in its menu, based on customer reviews and an analysis of current costs
D. When deciding whether to promote an employee by looking at their annual sales performance

Answer: C

Explanation:
A BI system shines in this scenario because it leverages the power of data from various sources and turns that into actionable insights:
*Customer Sentiment Analysis: BI systems can incorporate natural language processing to analyze customer reviews, gauging sentiment and preferences towards organic food. Trends and patterns can be identified.
*Cost Analysis: BI can pull in data on ingredient costs (organic vs. conventional), preparing a comprehensive analysis of how switching to more organic food would impact operational expenses.
*Decision Support: By combining customer sentiment, cost analysis, and potentially market trends (through external data integration), a BI system can provide a holistic view of the trade-offs and the potential impact of increasing organic food usage.

NEW QUESTION # 132
Which operating system component schedules when each application runs?

A. User interface
B. File manager
C. Driver
D. Kernel

Answer: D

Explanation:
The kernel schedules when each application runs. In operating systems, scheduling is the process of deciding which program or process gets access to the CPU and for how long. This is essential for multitasking, where many applications appear to run at the same time. The kernel contains the process scheduler, which manages ready queues, assigns CPU time slices, handles context switching, and enforces priority rules so that system tasks and user applications run smoothly. In Information Technology, this function is part of core resource management, alongside memory management and device coordination. The user interface controls how the system is presented to users, such as command-line or graphical interfaces. The file manager focuses on storing, retrieving, and organizing files and folders. Drivers translate operating system commands into device- specific actions for hardware such as keyboards, printers, and disk controllers. Since scheduling is a core OS responsibility handled internally, the correct component is the kernel.

NEW QUESTION # 133
What are two roles of the Internet in the business ecosystem?
Choose 2 answers

A. Allowing software to be purchased by one user and shared across the company
B. Increasing information control and security
C. Marketing of products and services
D. Connecting remote employees and offices across wide distances

Answer: C,D

Explanation:
The Internet plays two important roles in the business ecosystem:
1.Marketing of products and services: The Internet provides a platform for businesses to promote their products and services globally, reaching a wider audience.
2.Connecting remote employees and offices across wide distances: Through the Internet, remote employees can collaborate, communicate, and work effectively regardless of geographical boundaries.
References
1.The Role of Internet in Business
2.The great transformer: The impact of the Internet on economic growth

NEW QUESTION # 134
Which image represents the basic structure of a computer network?

A. Exhibit A
B. Exhibit D
C. Exhibit B
D. Exhibit C

Answer: B

Explanation:
the basic structure of a computer network is the one depicting cloud computing. In this image, a blue cloud labeled "Cloud" is connected to four different types of devices: a desktop computer, tablet, phone, and laptop.
Each device has an icon representing its type, and all devices are connected to the cloud, symbolizing data access and storage on the cloud.

NEW QUESTION # 135
Why is business continuity planning essential?

A. It ensures that the company will avoid asset loss.
B. It allows for the quickest return to business operations.
C. It allows for succession planning.
D. It ensures that the company will be profitable.

Answer: B

Explanation:
Business continuity planning (BCP) is essential for several reasons:
1.Minimizing Downtime:
oBCP ensures that an organization can continue its critical functions during and after disruptions.
oBy having a well-thought-out plan, companies can minimize downtime and quickly resume operations.
2.Risk Mitigation:
oBCP identifies potential risks (e.g., natural disasters, cyberattacks) and develops strategies to mitigate and recover from them.
oIt goes beyond traditional business plans, focusing on resilience during adversity.
3.Economic Stability:
oEconomic downturns (e.g., recessions) pose significant threats to businesses.
oA continuity plan helps companies sustain operations even during tough times, preventing financial instability.
4.Adaptability to Growth:
oDuring periods of growth, businesses need to scale rapidly.
oA continuity plan ensures that infrastructure, resources, and workforce can adapt effectively.

NEW QUESTION # 136
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