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| Section | Objectives |
|---|---|
| Data Collection and Configuration | - Collect data
|
| Performance Analytics | - Indicators and breakdowns
|
| Analytics Hub | - Analytics Hub features
|
| Reporting and Dashboards | - Reports
|
| Platform Analytics Overview | - Platform Analytics fundamentals
|
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NEW QUESTION # 58
Which method in ServiceNow can be used to calculate therate of performance per reporting periodusing time series aggregations?
Answer: C
Explanation:
The pa.getRate() method is used in Platform Analytics to calculaterates of performance over time, such as incidents resolved per day, requests closed per week, or changes per reporting period. This method works on time series dataand applies aggregation logic to derive a rate rather than a raw count or sum.
pa.getChange() is used to calculate the difference between two data points, not a rate. pa.getIndicator() retrieves indicator metadata and does not perform calculations. gs.getDuration() is a general-purpose GlideSystem utility for calculating durations and is unrelated to analytics time series processing. ServiceNow documentation clearly identifies pa.getRate() as the appropriate API for rate-based calculations using historical indicator scores, making option D the correct answer.
NEW QUESTION # 59
When sharing a Dashboard, who can be granted Dashboard access?
Answer: D
Explanation:
In Platform Analytics, dashboards are shared through the dashboardShareaction. In theShare Dashboard dialog, theGrant access tofield explicitly allows you to enterone or more users, groups, or rolesto share the dashboard with. This sharing controls whether recipients canviewthe dashboard oreditit, depending on whether you add them as a viewer or editor. Sharing can also optionally allow recipients to manage (add/edit
/remove) sharing permissions if that option is enabled. ServiceNow further notes that only certain privileged roles (such asadmin, dashboard_admin, pa_admin, or pa_power_user) can see roles in the sharing panel in some configurations, and sharing with roles may require read access to theRoles [sys_user_role]table. This means access can be granted at the individual level (user), team level (group), or permission level (role), making "user, group, or role" the correct and complete choice.
NEW QUESTION # 60
Which of the following statements best describes an Automated Indicator?
Answer: B
Explanation:
AnAutomated Indicatorin Platform Analytics is defined as aseries of measurements collected over time that represent the performance of a process. These measurements are stored astime series data, allowing organizations to analyze trends, patterns, and historical performance. Automated indicators rely onindicator sourcesandscheduled data collection jobsto collect data at defined intervals, such as daily or hourly.
Option B describes asnapshot report, which represents data at a single point in time and does not support trending. Option C refers tobreakdowns, which categorize indicator scores for deeper analysis but do not define the indicator itself. Option D describes thedata collection job, which is a mechanism used by automated indicators but not the indicator definition. ServiceNow documentation explicitly states that indicators represent performance over time, making option A the correct and most complete description of an Automated Indicator.
NEW QUESTION # 61
Which role allows forcreating and configuring Indicators, Breakdowns, and managing Data Collection?
Answer: A
Explanation:
ThePA Adminrole provides full administrative access to Platform Analytics. Users with this role cancreate and configure indicators, definebreakdowns and breakdown sources, managedata collection jobs, activate content packs, and administer analytics security and settings.
PA Contributors typically create content within limited scopes, while PA Power Users focus on analysis and dashboards rather than core configuration. The PA Data Collector role is limited to running data collection jobs. ServiceNow documentation clearly identifiesPA Adminas the role required for full analytics configuration and administration, making option B the correct answer.
NEW QUESTION # 62
Where areNext Experience DashboardsandData Visualizationscreated?
Answer: D
Explanation:
Analytics Centeris the workspace used to create and manageNext Experience DashboardsandData Visualizations. It provides a unified interface for building modern, interactive analytics experiences, including metric visualizations, time series, breakdown views, and dashboards.
Analytics Hub is primarily used forviewing and exploring existing analytics, not creating them. Reports Administration and Analytics Administration serve different purposes and do not support Next Experience dashboard creation. ServiceNow documentation explicitly identifies Analytics Center as the creation and management environment for Next Experience analytics content, making option D the correct answer.
NEW QUESTION # 63
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