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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Declarative UX Configuration - Mobile UX and Responsive Design - Lightning Design System (SLDS) | |
| Topic 2: UX Fundamentals | 16% | - Usability and Information Architecture - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: Discovery | 13% | - Business Value of Salesforce UX - Research Methods and Tools - Salesforce UX Personas and Processes - User Needs and Requirements Gathering |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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NEW QUESTION # 41
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
Answer: C
Explanation:
The correct answer is A. Create a Progress Indicator component that displays the flow's relevant stages, as stated in the uploaded study guide.
The problem described is not with the Screen Flow's logic itself; it is with the user's inability to understand how much of the multi-step process remains. The study guide addresses this by adding a visual Progress Indicator.
A progress indicator gives users an immediate representation of their current position within the flow and the stages that remain. That directly addresses the anxiety caused by uncertainty about completion.
Option B refers to a Status Tracker, but the study guide does not identify that as the appropriate component for this use case.
Option C introduces Salesforce Path with Guidance for Success. Path is used for stage-oriented record processes, whereas the question specifically concerns a custom multi-step Screen Flow. Adding Path would therefore not directly solve the progress-visibility issue identified in the scenario.
The UX principle represented by the answer is visibility of progress. In longer interactions, users should be able to understand where they are and how much work remains. A Progress Indicator makes that process state visible without forcing users to infer it.
Study Guide reference/topics: Screen Flow, Progress Indicator, multi-step processes, process visibility, Declarative Design.
NEW QUESTION # 42
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
Answer: A,B,D
Explanation:
These are three of the four core principles of Web Content Accessibility Guidelines (WCAG), which provide a set of standards and best practices for making web content accessible to people with disabilities. The fourth principle isPerceivable, which means that the information and user interface components must be presented in ways that users can perceive. The principles are further divided into 13 guidelines and three levels of conformance (A, AA, and AAA).Reference:
[Web Content Accessibility Guidelines (WCAG) Overview]
[WCAG 2.1 at a Glance]
NEW QUESTION # 43
Which would be considered a responsive design best practice?
Answer: A
Explanation:
The uploaded UX Designer study guide identifies A. Specifying breakpoint sizes as the responsive design best practice.
Responsive design must account for changes in available screen width. Breakpoints provide defined thresholds at which the layout can adapt so that content remains usable and appropriately structured across different screen sizes.
The study guide therefore selects specifying breakpoint sizes as the practice that directly supports responsive behavior.
Option B, using interaction models, is not the responsive-layout mechanism described in this question.
Interaction models can define how users work with an interface, but they do not themselves establish when the visual layout should change in response to screen dimensions.
Option C, creating a separate mobile-specific site, is not the best practice identified by the guide. The responsive approach is intended to allow one experience to adapt according to available space rather than requiring an entirely separate site merely because the device is smaller.
The important distinction is between adaptive layout behavior and maintaining separate experiences.
Breakpoints allow the design to respond systematically as the viewport changes.
For the UX Designer, the practical objective is to define when content should resize, reorganize, wrap, or otherwise change presentation so that the experience remains usable across device dimensions.
Study Guide reference/topics: Responsive Design, breakpoints, screen sizes, adaptive layouts, UX Fundamentals.
NEW QUESTION # 44
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries. Which design considerations should be made when planning for this site?
Answer: B
Explanation:
The uploaded study guide identifies C. There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly as the correct internationalization consideration.
The site will be used across twelve countries, so the UX Designer must plan beyond simple text translation.
Different languages can follow different writing directions, and that affects the structure and flow of the entire interface.
A right-to-left language may require layout adjustments to navigation, alignment, component sequencing, and the general reading flow so that the experience remains natural for the intended audience.
Option A is problematic because a country and a language are not equivalent concepts. A country can contain multiple languages, and the same language can be used across multiple countries. The study guide therefore does not select flags as the ideal language-switching mechanism.
Option B suggests that users in different countries inherently perceive color contrast differently. That is not the internationalization consideration keyed by the guide.
The broader HCD lesson is that internationalization must account for the structural characteristics of language and culture, not simply replace words. Layout direction is therefore a fundamental design requirement when supporting both left-to-right and right-to-left writing systems.
Study Guide reference/topics: Internationalization, right-to-left layouts, Experience Builder, global UX, Human-Centered Design.
NEW QUESTION # 45
Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce?
Choose 2 answers
Answer: A,B
Explanation:
The Salesforce Lightning Design System (SLDS) is a collection of resources that help you create user interfaces that are consistent with the Salesforce Lightning principles, design language, and best practices. The SLDS resources that could be used to make custom applications look, act, and sound like Salesforce are:
Blueprints and tokens: Blueprints are ready-to-use HTML and CSS UI elements that provide the foundation for Salesforce experience development. Tokens are visual design values and attributes that ensure branding and UI consistency at scale. By using blueprints and tokens, you can create custom components that follow the SLDS design standards and patterns.
Guidelines for voice and tone: Voice and tone guidelines help you write clear, concise, and consistent content that reflects the Salesforce brand personality and values. By using voice and tone guidelines, you can create custom applications that communicate effectively and respectfully with your users.
The SLDS resources that are not relevant to make custom applications look, act, and sound like Salesforce are:
Full functional components: Full functional components are pre-built Lightning components that provide out-of-the-box functionality and interactivity. They are not part of the SLDS, but rather part of the Lightning Component Library. You can use full functional components to speed up your development process, but they are not necessary to make custom applications look, act, and sound like Salesforce.
In-App Guidance: In-App Guidance is a feature that allows you to create and deliver contextual help and training to your users within your application. It is not part of the SLDS, but rather part of the Salesforce Platform. You can use In-App Guidance to enhance your user experience and adoption, but it is not essential to make custom applications look, act, and sound like Salesforce.
NEW QUESTION # 46
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