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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prompt Engineering | 20% | - Prompt management and user roles - Grounding techniques and best practices - Prompt template creation: field generation, flex types - Prompt Builder usage and use cases |
| Topic 2: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Agent API usage scenarios - Model Context Protocol (MCP) |
| Topic 3: Development Lifecycle | 15% | - Version control and maintenance - Deployment: sandbox to production - Testing agents in Testing Center - Monitoring, adoption and optimization |
| Topic 4: Data Cloud for Agentforce | 20% | - Unstructured data processing: chunking, indexing - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Agentforce Data Library types |
| Topic 5: AI Agents | 35% | - Deterministic controls: filters and variables - Channel integration: digital experience, email, Slack - Agent User security and permissions - Topics and actions configuration - Agent architecture and reasoning engine - Agent types: Service, Sales, Employee |
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NEW QUESTION # 155
Where should the Agentforce Specialist go to add/update actions assigned to a copilot?
Answer: B
Explanation:
To add or update actions assigned to a copilot, An Agentforce can manage this through several areas:
Copilot Actions Page: This is the central location where copilot actions are managed and configured.
Record Page for the Copilot Action: From the record page, individual copilot actions can be updated or modified.
Copilot Action Library Tab: This tab serves as a repository where predefined or custom actions for Copilot can be accessed and modified.
These areas provide flexibility in managing and updating the actions assigned to Copilot, ensuring that the AI assistant remains aligned with business requirements and processes.
NEW QUESTION # 156
Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?
Answer: A
Explanation:
Universal Containers (UC) has generative AI-enabled fields that users can access in the desktop experience.
The Agentforce Specialist needs these same fields to be visible and usable in the Salesforce Mobile App.
NEW QUESTION # 157
Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?
Answer: C
Explanation:
UC needs to incorporate data from multiple unrelated objects (standard and custom) into a prompt template for a sales proposal.
NEW QUESTION # 158
Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
- Qualify and nurture leads 24/7.
- Provide accurate answers to prospect questions.
- Automatically book meetings with qualified prospects.
- Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?
Answer: A
Explanation:
Universal Containers (UC) needs a solution that can automatically qualify and nurture thousands of new leads 24/7, provide accurate and consistent responses to prospects, schedule meetings for qualified leads, and allow sales representatives to focus on relationship building and closing deals. These needs align precisely with the Agentforce SDR Agent.
According to official AgentForce documentation, "Agentforce SDR helps sales teams qualify and nurture leads at scale, around the clock. It acts as a digital sales development representative capable of engaging new leads instantly, asking the right qualifying questions, answering inquiries accurately using connected Salesforce data, and automatically scheduling meetings on behalf of the sales team." The documentation further explains that the SDR Agent is designed to "personalize outreach, manage follow-up sequences, and book meetings directly from your website or campaign pages." This automation "frees your human reps to focus on high-value interactions and closing opportunities rather than manual lead qualification." By contrast, the Sales Coach capability focuses on guiding and coaching sales representatives internally rather than interacting with prospects, and the Commerce Agent is designed for e- commerce use cases such as assisting shoppers with product discovery and order management- not lead nurturing.
NEW QUESTION # 159
A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?
Answer: A
Explanation:
The scenario involves a customer service representative needing to cancel flights due to a weather alert and review existing Knowledge articles for guidance on canceling and rebooking.
Agentforce provides capabilities to streamline such tasks. The most suitable option is Option B, which allows the agent to "execute tasks based on available actions" (e.g., canceling flights via a predefined action) while "answering questions using information from accessible Knowledge articles." This capability leverages Agentforce's ability to integrate Knowledge articles into the agent's responses, enabling the representative to ask questions (e.g., "How do I cancel a flight?") and receive AI-generated answers grounded in approved Knowledge content. Simultaneously, the agent can trigger actions (e.g., a Flow to update the custom object) to perform the cancellations, meeting all requirements efficiently.
NEW QUESTION # 160
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