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| Section | Objectives |
|---|---|
| Topic 1: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 2: Operations Strategy and Performance | - Operations strategy development
|
| Topic 3: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 4: Operations Processes and Systems | - Process design and analysis
|
| Topic 5: Performance Improvement in Operations | - Performance measurement and benchmarking
|
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NEW QUESTION # 45
Which of the following situations would use a fixed-position layout?
Answer: A
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 46
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
Answer: B,D,E
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
NEW QUESTION # 47
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 3?
Answer: D
Explanation:
The correct answers are as follows:
NEW QUESTION # 48
Farmer Ted harvests strawberries and sells these to retailers. Once the strawberries are collected from the field they are sent through a machine which will sort them by colour- ensuring only red strawberries are sent for packaging and any green, unripe strawberries are not. Which method of Poka Yoke is being used here?
Answer: C
Explanation:
This is the contact method as it involves identifying a defect by colour (p.134). There are three methods; contact, sequence and constant number. Standardisation is not a Poka Yoke method.
NEW QUESTION # 49
Under what circumstances would an 'intermittent operations' process be the most suitable?
Answer: D
Explanation:
1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.
NEW QUESTION # 50
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