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| Section | Objectives |
|---|
| Topic 1: Understand how to prepare for negotiations in procurement and supply | - Understand how to prepare for a negotiation
- 1. Zones of potential agreement (ZOPA)
- 2. The use of bargaining mixes and trade-offs
- 3. The best alternatives to a negotiated agreement (BATNA)
- 4. Defining objectives and variables
- Analyze the factors that impact on the approach to commercial negotiations
- 1. Ownership and stakeholder perspectives
- 2. Policies, procedures and protocols
- 3. The impact of time limits and deadlines
- 4. The position of buyers and sellers
|
| Topic 2: Understand the interpersonal skills required for effective negotiation | - Understand the behavioral aspects of negotiation
- 1. Ethical and unethical practices
- 2. Perception and bias
- 3. Concessions and trade-offs
- 4. Conflict handling styles
- Analyze the interpersonal skills required for effective negotiation
- 1. Body language and non-verbal communication
- 2. Assertiveness
- 3. Influencing and persuasion skills
- 4. Questioning and listening skills
|
| Topic 3: Understand the stages of commercial negotiations in procurement and supply | - Understand the stages of a commercial negotiation
- 1. Clarification and justification
- 2. Bargaining and problem solving
- 3. Defining the ground rules
- 4. Preparation and planning
- 5. Closure and agreement implementation
- Analyze the types of approaches that can be pursued in commercial negotiations
- 1. Integrative (win-win) approaches
- 2. Distributive (win-lose) approaches
- 3. The influence of power and trust in negotiations
- 4. Pragmatic and principled approaches
|
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CIPS Commercial Negotiation Sample Questions (Q337-Q342):
NEW QUESTION # 337
Any commercial negotiation process has only three stakeholders: procurement, budget holders, and users. Is this TRUE?
- A. No, only procurement, the user and suppliers have interest in negotiations
- B. No, other stakeholders, such as directors and IT, may also be interested
- C. Yes, procurement ensures technical specifications are fit for purpose
- D. Yes, and the budget holder is the most important due to finances
Answer: B
Explanation:
Commercial negotiations involve a wider set of stakeholders than procurement, budget holders, and users.
Depending on context, directors, IT specialists, legal teams, regulators, or external partners may all be impacted. Ignoring them risks resistance or missed requirements. CIPS stresses stakeholder mapping tools (such as Mendelow's Matrix) to identify influence and interest levels, ensuring all relevant parties are managed appropriately in negotiation preparation and execution. Narrow stakeholder identification can undermine outcomes.
Reference: CIPS L4M5 (2nd ed.), LO 3.1 - Stakeholder identification and management in negotiations.
NEW QUESTION # 338
Which of the following is a source of information on microeconomic factors?
- A. Data published by the financial markets and commodity markets and exchanges
- B. Published economic indices such as the Retail Price Index (RPI)
- C. Analysis published in the mainstream and financial media
- D. The marketing and corporate communications of suppliers
Answer: D
Explanation:
The marketing and corporate communications of suppliers are direct sources of microeconomic information, particularly about individual companies and industry conditions. Other options (RPI, financial market data, etc.) are more aligned with macroeconomic data, focusing on broader economic trends, as outlined in CIPS definitions of micro vs. macroeconomic data sources.
NEW QUESTION # 339
Which of the following are most likely to be macro factors that may influence the balance of power in commercial negotiation? Select THREE that apply.
- A. Purchasing spend volume
- B. Number of substitute products or services
- C. Economic growth rates
- D. Disruptive technologies
- E. Sustainability of natural resources
- F. Intensity of competition in a industry
Answer: C,D,E
Explanation:
All one-to-one commercial negotiations between a specific purchaser and a specific supplier take place within an industrial market and a larger business environment characterised by multiple forces which both parties typically have little control over. STEEPLE framework highlights the 6 main external influences on a business:
Table Description automatically generated

LO 1, AC 1.3
NEW QUESTION # 340
JCB is a large manufacturer of heavy machinery. The CPO is going to a negotiation with a Chinese supplier about procuring some major components. He is wondering about balance of power in the negotiation. Which of the following micro factors are most likely to shift the balance of power towards the buying organisation in this commercial negotiation? Select TWO that apply
- A. Buyers purchase in small volumes
- B. Eruption of epidemic in supply market
- C. Suppliers are more concentrated than buyer
- D. JCB's switching costs are low
- E. These components are highly standardised
Answer: D,E
Explanation:
There are many factors that can influence the balance of power in a negotiation. These factors are classified into 3 levels:
- Macro level: STEEPLE framework: social, technological, economic, environment, political, legal and ethical
- Micro level: Porter's five forces:
Diagram Description automatically generated
- One-to-one buyer-supplier dynamics.
The question asks about the micro factors that increases buyer's bargaining power. Among 5 answers, only 2 are likely to increase buyer's power:
- JCB's switching costs are low: Buyer may easily switch its suppliers anytime
- These components are highly standardised: The products are not different any more, buyer may choose to buy from any supplier available.
Other answers cannot be correct because:
- Suppliers are more concentrated than buyer: Suppliers are forming oligopoly market, their bargaining power tend to be greater.
- Eruption of epidemic in supply market: this is a macro factor. Eruption of epidemic may cause factories closed and disruptions on supply chain.
- Buyers purchase in small volumes: Buyer will be seen as less potential to suppliers. Buying organisation may have difficulties to deal better price with suppliers.
LO 1, AC 1.3
NEW QUESTION # 341
Which of the following statements about oligopoly is incorrect?
- A. Oligopolistic firms recognize their interdependence
- B. A few firms play an important role in the sale of a product
- C. Prices in oligopoly are predicted to fluctuate widely and frequently
- D. One firm's behaviour is a function of what its rivals do
Answer: C
Explanation:
An oligopoly exists when there are small number of producers that exert a significant influence in the market.
Oligopoly's main characteristics are discussed as follows:
- Interdependence
The most important feature of oligopoly is the interdependence in decision--making of the few firms which comprise the industry. This is because when the number of competi-tors is few, any change in price, output, product etc. by a firm will have a direct effect on the fortune of its rivals, which will then retaliate in changing their own prices, output or products as the case may be.
- Importance of advertising and selling costs
A direct effect of interdependence of oligopolists is that the various firms have to employ various aggressive and defensive marketing weapons to gain a greater share in the market or to prevent a fall in their market share. For this various firms have to incur a good deal of costs on advertising and on other measures of sales promotion. Therefore, there is a great importance of advertising and selling costs under conditions of market situation characterised by oligopoly
- Group behaviour
Another important feature of oligopoly is that for the proper solution to the problem of determination of price and output under, it analysis of group behaviour is impor-tant.
- Indeterminateness of demand curve facing an oligopolist
In this question, 'Prices in oligopoly are predicted to fluctuate widely and frequently' is an incorrect statement as producers in oligopoly often try to set up price. Prices fluctuate more frequently in perfect competition.
LO 2, AC 2.2
NEW QUESTION # 342
......
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