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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Adoption and Analytics | 5% | - Moderation and community governance - Engagement and adoption strategies - Reporting and dashboards |
| Topic 2: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Topic 3: Administration, Setup, and Configuration | 25% | - Site setup and activation - PRM and service integration - Deployment and migration |
| Topic 4: Branding, Personalization, and Content | 15% | - Personalization and targeted content - Branding and layout customization - Content management and CMS integration |
| Topic 5: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 6: Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Limits and governor considerations - Performance and scalability |
| Topic 7: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 8: User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
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NEW QUESTION # 103
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
Answer: B
Explanation:
To make a Knowledge article visible to both authenticated customers and unauthenticated guest users on the public knowledge base, you need to select the Visible to Public Knowledge Base checkbox when creating the article. This will allow you to share the article with public users on your site. You can also select other visibility options,such as Visible to Customer or Visible to Partner, if you want to share the article with other channels.
NEW QUESTION # 104
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam.
OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management teamhas decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
Answer: C
Explanation:
To remove all the spammers' posts and comments from the Experience Cloud site, DR should utilize the Insights reports by creating and using a custom action to remove them. Insights reports are reports that show the activity and engagement metrics on DR's site, such as page views, likes, comments, flags, and moderation actions. DR can use Insights reports to identify the spammers' posts and comments based on the flagging reasons or other criteria. DR can also create a custom action that allows DR to remove multiple posts or comments at once from the Insights reports.
NEW QUESTION # 105
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
Answer: C
Explanation:
A sharing set is a feature that grants community users access to records that have a lookup relationship with their user record or their account or contact record. For example, a sharing set can grant customers access to cases that have the same contact as their user record, regardless of the case owner or role hierarchy. Sharing sets are easy to configure and do not require code.
NEW QUESTION # 106
Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
Answer: A
Explanation:
This option allows UC to give retail store managers access to the records owned by their peers and subordinates. Super User access isa feature that grants community users access to records that are owned by users who have the same role or a role below them in the role hierarchy. Super Useraccess can be enabled for partner users or customer users with Customer Community Plus or Partner Community licenses2
NEW QUESTION # 107
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
Answer: A
Explanation:
Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful forcollaboration between independent researchers and NTO staff on their research-related submissions.
NEW QUESTION # 108
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