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Salesforce Order-Management-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Digital Operations Execution17%- Digital Operations Execution
  • 1. Explain how to troubleshoot order and inventory issues
  • 2. Identify how to use Salesforce Order Management with external systems
  • 3. Describe the features and capabilities of the Order Management console
Extensibility20%- Extensibility
  • 1. Determine how to install and configure the Order Management package
  • 2. Identify how to integrate Order Management with other Salesforce products
  • 3. Explain how to extend the capabilities of Order Management using Apex, APIs, and Flows
Digital Operations Configuration38%- Digital Operations Configuration
  • 1. Identify how to configure and use inventory and fulfillment features
  • 2. Describe how to manage and configure Order Management objects
  • 3. Explain the capabilities of payments and refunds
  • 4. Determine the configuration needed to support business processes
  • 5. Identify how to support Orders with multiple payments and shipping addresses
Functional Foundations25%- Functional Foundations
  • 1. Explain the order lifecycle
  • 2. Determine the relationships between standard objects and flows
  • 3. Identity the overall capabilities of Order Management

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should the administrator recommend?

Answer: D

Explanation:
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified Reference: https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html


NEW QUESTION # 47
What three steps are requiredwhen deploying changes via change sets?

Answer: B,C,D

Explanation:
Three steps that are required when deploying changes via change sets are:
Create the change set in the sandbox org. This is the first step where the administrator selects the metadata components that they wantto deploy and adds them to a change set in the source org, which is usually a sandbox org.
Upload the change set to the target org. This is the second step where the administrator sends the change set from the source org to the destination org, which is usually a production org or another sandbox org. The administrator needs to have a deployment connection with the target org and permission to upload change sets.
Deploy the change set in the target org. This is the final step where the administrator validates and deploys the change set in the destination org. The administrator needs to have permission to deploy change sets and resolve any deployment errors or warnings.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.changesets_deploy.htm&type=5


NEW QUESTION # 48
In which two ways can Order Management licenses be assigned?

Answer: C,D

Explanation:
Explanation
Two ways that Order Management licenses can be assigned are:
By Permission Set. A Permission Set is a collection of settings and permissions that give users access to various tools and functions in Salesforce. A Permission Set can be assigned to individual users or groups of users, regardless of their profile or role. An administrator can create a Permission Set that includes the Order Management User permission, which enables users to access Order Management features and data. The administrator can then assign this Permission Set to the users who need Order Management licenses.
By User. A User is a record that represents a person who can log in and access Salesforce. A User has various fields and settings that determine their access and permissions in Salesforce, such as profile, role, license type, etc. An administrator can assign an Order Management license to a user by editing the user record and selecting Order Management User from the License Type picklist. The administrator can also enable the Order Management User permission on the user record.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_user_permission.htm&type=5https://help.sal


NEW QUESTION # 49
Universal Containers (UC) is evaluating Salesforce Order Management for managing its overarching process because their current system is writtenmostly in Apex code and has proved difficult to modify, deploy and debug. What are three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data?

Answer: A,C,E

Explanation:
Three advantages of using Flow Builder vs writing Apex code to manage the main flow of Order data are:
The admin can attach a debugger to live customersessions. This allows the admin to monitor and troubleshoot the flow execution in real time, without affecting the customer experience or data integrity.
The admin can easily debug specific business cases visually. This allows the admin to test the flow with different input values and see how the flow behaves in a graphical interface, without writing any code.
Because it is visual it is also self-documenting as changes are made. This allows the admin to easily understand and maintain the flow logic, as wellas track the changes and versions of the flow.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5


NEW QUESTION # 50
What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?

Answer: B

Explanation:
Explanation
The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5https:


NEW QUESTION # 51
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