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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes - Handle work order incidents and resolutions - Manage work order reporting and analytics - Process work order inspections and recommendations |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Implement security roles and field service settings - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure product inventory and item associations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Configure schedule board and board features |
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問題 #87
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
答案：
解題說明：
1 - Install the Field Mobile Configuration Solution in Woodford.
2 - Import the field service mobile project template. Publish the template.
3 - Highlight the mobile project template and select Derive. Assign the security roles.
4 - Open the parent mobile project template and select Publish All.
問題 #88
LitWare has requirements for configuring the services around the region.
You need to set up the system to meet those requirements.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
答案：
解題說明：
Explanation:
Topic 5, Wingtip Toys
Company Overview
Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculptures are assets that belong to the company. The assets are painstakingly constructed over several years using proprietary techniques and require significant capital investment.
Staff members
Wingtip Toys has five staff members:
1. The Chief Executive Officer (CEO)
2. The prop master
3. The robotics engineer
4. The robotics intern
5. You. the Power Platform administrator
Employees 2, 3, and 4 are field technicians. Customers pay a surcharge for technician travel time, so the CEO requires they are diligent in marketing themselves as " Travelling " on their Field Service mobile apps as soon as they begin driving to a site.
Assets overview
Customers - such as film studios, museums, and theme parks - usually lease assets on a long-term basis. Lease agreements are sold with regular maintenance, both cosmetic and technical. Short-term rentals are also available for specific projects at theatres, events, or for filming on location.
The CEO has recently produced a barcode for each dinosaur currently in use. The new barcode should be applied to the inside of the sculpture ' s mouths at the next visit.
Dinosaur sculptures
All dinosaur sculptures have been added as assets. A custom choice type column named " Species " has been added to the main form and is manually selected when a new asset is created The prop master asked you to create a custom page that will allow them to browse through all current and previous dinosaur sculptures; each displaying the sculpture name, completion data, species, and a small image.
The catalog should allow the user to drill down into further information about the asset and (if applicable) the account of the customer currently renting or leasing it.
Overview
Cosmetic work is always performed by the prop master, created automatically via agreements and scheduled by the CEO.
The " Cosmetic maintenance " incident type currently has four related products. Two of those are field service type products and two are service task types.
Technical work orders
Within the last few months, some customers have contacted Wingtip Toys to note that a tooth or two had fallen out of the dinosaurs ' mouths. This is due to wear and tear on the roaring and chewing motions that customers can trigger.
The CEO wants to add dental check-up to the " Cosmetic maintenance " incident type to allow the prop master to prevent these incidences from occurring in the future where needed. This incident type has no associated cost to the customer.
Inspections
As the dental check-up of dinosaurs can have technical implications, the robotics engineer works with you to create an inspection, which must be completed every time the process is completed.
The engineer wants the inspection to appear to the prop master in their mobile app as per the above image.
However, they also need to add the scanning of the new barcode sticker.
Further, the CEO requires completed inspections to be related to the correct dinosaur as part of their service history.
New programming: dance firmware update
The intern has just begun completing work orders on their own. Once they have completed all items and performed their inspection, they need to wait for the engineer to review their work before they can mark the job as " Completed. ' ' This give the engineer an opportunity to assess whether something additional might be required.
問題 #89
You are implementing Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
You have the following requirements:
* create a daily schedule for pediatricians with a frequency of 30 minutes for each slot.
* provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with a start time and end time with a duration of 30 minutes for the whole day. create a requirement group, and book it with the schedule assistant Does this meet the goal?
答案：A
問題 #90
Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets.
Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance.
You need to troubleshoot the issue.
Which two actions should you perform to fix this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
答案：B,C
問題 #91
A customer experience manager wants to send unique portal links to each of their customers by email.
You need to enable an existing Microsoft Power Automate flow to send emails with unique links.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
答案：
解題說明：
Explanation:
問題 #92
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