Salesforce-Communications-Cloud Exam Materials: Salesforce Communications Cloud Accredited Professional (AP) Exam & Salesforce-Communications-Cloud Study Guide Files

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

SectionWeightObjectives
Product Catalog Management15%- Offerings and pricing strategies
- Service characteristics and resource specifications
- Defining products and services
Salesforce Communications Cloud Overview10%- Communications Cloud value proposition and capabilities
- Core components and architecture
- Use cases and customer benefits
Fulfilment & Provisioning20%- Fulfilment order orchestration
- Inventory and allocation
- Resource pool management
- Service activation processes
Billing & Revenue Management20%- Usage-based billing
- Invoice generation and management
- Billing architecture and processes
- Revenue recognition concepts
Order Management20%- Omni API and Order Capture
- Order lifecycle management
- Product catalog management
- Pricing and bundled offerings
Analytics & Reporting15%- Reporting for operations and finance
- Key metrics and dashboards
- Communications Cloud analytics capabilities

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

Answer: A,D

Explanation:
When migrating product data from a legacy system to Salesforce Communications Cloud, it ' s essential to identify inactive products (A) and those still actively sold (D) to ensure that only relevant and current products are included in the new system. This rationalization helps streamline the product catalog and ensures that the migrated data aligns with current businessneeds.References:Salesforce product catalog management best practices and data migration guidelines.


NEW QUESTION # 52
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

Answer: C


NEW QUESTION # 53
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related.
They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Answer: A

Explanation:
For One Time Charges (OTCs) that depend on multiple account and product-related factors, creating a separate matrix for OTCs is the most scalable and flexible approach. This allows for a clear distinction between recurring charges and one-time fees, ensuring that the pricing model can accommodate the complexity and variability of OTC calculations without conflating them with recurring charge calculations.
This matrix would take into account all relevant attributes from both the account and the product as inputs, with the OTC as the output.References:Salesforce CPQ documentation on price matrices and pricing methods.


NEW QUESTION # 54
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Answer: A


NEW QUESTION # 55
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

Answer: C,D


NEW QUESTION # 56
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