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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Experience Site Configuration	- Site creation and setup - Templates and branding - Navigation and structure configuration
Experience Cloud Fundamentals	- Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities
Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features
Security and Access	- User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility
Experience Personalization	- Audience targeting and segmentation - Content personalization strategies - Salesforce CMS integration

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q15-Q20):

NEW QUESTION # 15
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customersto add authorized users?

A. View and Manage Users
B. View Content in Portals
C. Modify All for Usage, Billing, and Payment History
D. Delegated External User Administrator

Answer: D

Explanation:
To give customers the ability to add authorized users toview usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customersin their own account. UMS can use Delegated External User Administration, which isa feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.

NEW QUESTION # 16
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

A. Super User
B. Sharing Rule
C. Role Hierarchy
D. Sharing Set

Answer: B

Explanation:
Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to share records owned by realtors at DR with social workers at NMH, based on criteria such as record type, field value, or ownership.

NEW QUESTION # 17
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?

A. Email the Contact a link to the Self-Registration page for the site.
B. Enable the Contact in Salesforce as a Customer user.
C. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
D. Use Data Loader to add the Contact in Salesforce as a Customer user.

Answer: B

Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact.
The Salesforce Admin can also specify a username, email address, and nickname for the customer user.

NEW QUESTION # 18
Which two statements regarding data categories are true?
Choose 2 answers

A. Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.
B. Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
C. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
D. When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.

Answer: B,C

Explanation:
Two statements regarding data categories that are true are A and B. Data category visibility is controlled by roles, permission sets, or profiles. Child roles cannot see more data categories than their parent role, and if the parent role's visibility changes, the child role's category visibility is reset to match the parent's. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default, unless they have a custom profile that overrides the role settings.

NEW QUESTION # 19
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

A. Employee apps are only available in Unlimited Edition.
B. Chatter posts related to a record will be available in the employee app as well as the main org.
C. Experience Cloud cannot be used for employee apps.
D. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Answer: B,D

Explanation:
Experience Cloud can be used for employee apps, such as an onboarding app for new hires. However, there are some considerations when creating an employee app, suchas:
* Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
Only posts in public groups or groups that are shared with the main org will be visible in both places.
* Chatter posts related to a record will be available in the employee app as well as the main org.
However, users need to have access to the record in both places to see the posts.

NEW QUESTION # 20
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