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Cisco 700-805 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Renewals Manager
Exam Number:700-805 CRM
Exam Duration:60 minutes
Exam Format:Multiple choice
Related Certifications:Cisco Customer Experience Specialization
Available Languages:English, Japanese
Sample Questions:Cisco 700-805 Sample Questions
Exam Way:Proctored test via Cisco authorized testing partner
Pre Condition:Recommended for Cisco partner Renewals Managers; access to Cisco SalesConnect training resources.
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html

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Earning the Cisco 700-805 certification can open up a range of career opportunities for IT professionals. It demonstrates a high level of expertise in managing and renewing Cisco products and services, as well as providing exceptional customer service. With this certification, candidates can pursue roles in sales, customer service, technical support, and other areas of the IT industry that require deep knowledge and understanding of Cisco's products and services.

Cisco 700-805 exam covers a wide range of topics, including the renewal process for Cisco products and services, customer lifecycle management, contract management, and customer relationship management. It also covers topics such as pricing and licensing options, contract negotiations, and customer retention strategies. 700-805 Exam is designed to test the candidate's ability to effectively manage the renewal process for Cisco products and services, and to ensure that customers are satisfied with their Cisco solutions.

Cisco Renewals Manager Sample Questions (Q141-Q146):

NEW QUESTION # 141
Which statement regarding which tools can be added as value to customer and partners is invalid?

Answer: C


NEW QUESTION # 142
A customer enrolled in Lifecycle Advantage (LCA) clicks the " Notify partner to order " button in response to an automated renewal notification. How should the RM respond?

Answer: D

Explanation:
The customer's selection of "Notify partner to order" is an explicit purchase-intent signal, so the Renewals Manager should transition from passive digital nurturing into active commercial engagement. Cisco describes Lifecycle Advantage as a digital engagement platform that automates lifecycle communications while giving customers a mechanism to signal renewal intent directly to their partner. (Cisco) Cisco's Lifecycle Advantage Commerce Automation guidance is even more specific: customers can review renewal quotes online and then digitally notify partners of their intent to purchase. The configured partner commerce contact receives that notification so the commercial process can proceed. (Cisco Community) This does not mean a purchase order has already been submitted or that the renewal should simply be left to automation.
The current Cisco Renewals Manager v2.0 blueprint reinforces this interpretation. Objective 3.4 requires the RM to determine the appropriate high-touch versus digital engagement motion based on customer signals, while objective 3.5 covers facilitating commercial execution and order booking.
Option A delays engagement despite clear buying intent. Option C incorrectly assumes that clicking the button completes the transaction; Cisco notes that the traditional "notify partner to order" workflow still requires partner involvement. (Cisco Blogs) Option D unnecessarily transfers ownership rather than having the RM act on the renewal signal.
Therefore, B is the correct answer.


NEW QUESTION # 143
Which statement is the most accurate description of the Health Index?

Answer: A


NEW QUESTION # 144
Which support should a Renewals Manager expect from the Customer Success Manager?

Answer: B


NEW QUESTION # 145
Which architecture addresses customer needs for voice, video, and data?

Answer: A


NEW QUESTION # 146
......

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