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Genesys GCP-GCX Certification Exam is a comprehensive exam that requires candidates to have a deep understanding of Genesys Cloud CX and its features. To prepare for GCP-GCX exam, candidates can take advantage of a variety of resources, including online training courses, practice exams, and study guides. These resources can help candidates prepare for the exam and increase their chances of passing on the first attempt.

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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification program designed to provide individuals with knowledge and skills in implementing, configuring and administering Genesys Cloud CX solutions. GCP-GCX exam is intended for professionals who are involved in the design, implementation, and management of customer experience solutions using Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification validates the knowledge and skills of professionals in the use of Genesys Cloud CX solutions and provides an opportunity to demonstrate expertise in the field of customer experience management.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q140-Q145):

NEW QUESTION # 140
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

A. 0
B. 1
C. 2
D. 3

Answer: D

NEW QUESTION # 141
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

A. Average Talk Time
B. Average Speed of Answer
C. After Call Work
D. Average Handle Time

Answer: B

NEW QUESTION # 142
You can add more than one outbound route to the contact center.

A. True
B. False

Answer: A

NEW QUESTION # 143
If you have not configured an email address to report issues to, Genesys Cloud CX:

A. Collects such emails and stores it until an email address to report issues is configured.
B. Sends the emails to anyone who has the admin role assigned in your organization.
C. Does not route the emails to any email address.
D. Automatically creates an email address and routes all such emails to this address.

Answer: B

Explanation:
If you have not configured an email address to report issues to, Genesys Cloud CX does not route the emails to any email address. You can configure an email address for users to report issues or provide feedback about Genesys Cloud CX from within the application. The email address can be an internal or external address that you manage or monitor. Reference: https://help.mypurecloud.com/articles/configure-an-email-address-to-report-issues/ https://help.mypurecloud.com/articles/report-an-issue-or-provide-feedback/

NEW QUESTION # 144
Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Contact Lists
B. Campaigns
C. Agents
D. Evaluation Forms
E. Dialing Modes

Answer: A,B,E

Explanation:
Contact lists, campaigns, and dialing modes are three items that need to be configured for an outbound campaign in Genesys Cloud CX. An outbound campaign is a process that initiates outbound interactions to a list of contacts based on various settings and rules. To create an outbound campaign, you need to configure the following items:
Contact lists are files that contain information about the contacts that you want to reach with your outbound campaign, such as name, phone number, email address, etc.
Campaigns are entities that define various aspects of your outbound campaign, such as dialing mode, schedule, retry options, etc.
Dialing modes are methods that determine how Genesys Cloud CX places outbound calls to contacts based on various factors, such as agent availability, contact priority, dialing rate, etc.
Some other items that need to be configured for an outbound campaign are scripts, flows, queues, etc. Reference: https://help.mypurecloud.com/articles/about-outbound-campaigns/ https://help.mypurecloud.com/articles/create-a-contact-list/ https://help.mypurecloud.com/articles/create-a-campaign/ https://help.mypurecloud.com/articles/dialing-modes-overview/

NEW QUESTION # 145
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