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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Passing Score:	73%
Available Languages:	English
Exam Duration:	60 minutes
Exam Format:	Multiple choice
Real Exam Qty:	30
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Guided Selling
B. Forecasting and Pipeline Management
C. Case Management
D. Agent Desktop
E. Intelligent Lead Score

Answer: A,B,E

NEW QUESTION # 29
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Complex and costly upgrades from custom extensions
B. Data quality and consistency challenges
C. Rapid, continuous innovation by running the latest software version
D. Better process execution through improved data quality
E. Efficient operations of IT security and efficiency

Answer: C,D,E

NEW QUESTION # 30
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: B

NEW QUESTION # 31
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Execute end-to-end loyalty campaigns.
C. Manage customer identities, consent, and preferences.
D. Connect information from a single source.

Answer: C

NEW QUESTION # 32
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Enterprise Consent and Preference Management

Answer: A

NEW QUESTION # 33
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