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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Fast Development and Delivery	15%	- Automation and cloud technologies - Software development and testing practices - Architecture management and business analysis
Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles
Concepts of High-velocity IT	20%	- Digital products and digital technology - Characteristics and objectives of high-velocity IT - Digital transformation and IT transformation
Resilient Operations	10%	- Availability, capacity, and performance management - Monitoring, incident, and problem management - Service continuity and infrastructure management
Valuable Investments	15%	- Strategic alignment and innovation - Portfolio management and investment prioritization
Co-created Value and Assured Conformance	5%	- Relationship management and service design - Governance, risk, and compliance
Digital Product Lifecycle and ITIL Operating Model	20%	- Four dimensions of service management - Digital product lifecycle integration - ITIL service value system and service value chain

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to ' service design ' .
Which is the BEST improvement activity?

A. Assess the organization ' s strategic objectives and customer requirements, then decide on the number and types of ' service design ' approaches and models
B. Review the ' service design ' approaches and models to remove duplication, and improve the efficiency of the development teams
C. Define and agree a single ' service design ' approach and model, based on the ' service design ' activities of the most successful development teams
D. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades

Answer: A

Explanation:
In HVIT, organizations should avoid one-size-fits-all decisions unless that decision is clearly justified by context. Different products, services, value streams, and customer segments may need different design approaches. The best improvement activity is first to assess organizational goals and customer requirements, then determine which design models are needed.
A may create standardization, but it assumes the most successful current team model will work everywhere.
That is not necessarily true. C focuses on resources instead of design effectiveness. D focuses mainly on efficiency and duplication rather than customer outcomes and strategic alignment.
B best reflects ITIL thinking: start from objectives and stakeholder needs, then design an appropriate operating approach.
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NEW QUESTION # 30
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 31
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

Answer:

Explanation:
Onboarding

NEW QUESTION # 32
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

A. By being fair and transparent with costs
B. By ensuring key risks have been identified and addressed
C. By understanding service consumer needs and desires
D. By optimizing the use of resources during the service lifecycle

Answer: C

NEW QUESTION # 33
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Service performance metrics should be mapped to customer outcomes
B. Return on investment (ROI) should be mapped to customer outcomes
C. IT component scorecards should be mapped to service provider outcomes
D. Customer satisfaction feedback should be mapped to service provider outcomes

Answer: A

NEW QUESTION # 34
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