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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Use cases across customer journey
    • 2. Solution capabilities and value propositions
      Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Data-driven customer engagement
        • 2. Personalization and analytics use cases
          Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Customer experience transformation scenarios
            • 2. Omnichannel customer engagement
              Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. Data flow between CX and ERP systems
                • 2. End-to-end process integration

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q25-Q30):

                  NEW QUESTION # 25
                  What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,D


                  NEW QUESTION # 26
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,E


                  NEW QUESTION # 27
                  What are some of the actions you can perform using SAP Emarsys?
                  Note: There are 2 correct answers to this question.

                  Answer: B,C


                  NEW QUESTION # 28
                  What is SAP Customer Data Cloud designed to do?

                  Answer: A


                  NEW QUESTION # 29
                  Which of the following are associated with SAP Sales Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: C,D


                  NEW QUESTION # 30
                  ......

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