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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 2: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Topic 3: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 4: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 5: Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements
Topic 6: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q44-Q49):

NEW QUESTION # 44
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can download large volumes of SR data from the Analytics interface.
D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

Answer: A,C

NEW QUESTION # 45
What three things should you do once you have established a global default coverage?

A. Use Application Composer to include milestones on the Service Request Layout if desired.
B. Create an ESS job to Monitor Service Request Milestones.
C. Use Application Composer to configure warning emails about milestone compliance events.
D. Create an ESS job to Aggregate Service Requests.

Answer: A,B,D

NEW QUESTION # 46
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS application can be embedded in other sites.
B. Only one version of a DCS application can be active in production at any time.
C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D. Many DCS applications can be active in production at the same time.

Answer: A,B,C

NEW QUESTION # 47
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is real time
B. is required for every DCS instance
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

Answer: A,B

NEW QUESTION # 48
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. In the Work Assignments section, modify the default value in the Capacity field to a new value.
C. Modify the default values in the Capacity fields for the channels.
D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Answer: C,D

NEW QUESTION # 49
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