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| Section | Objectives |
|---|---|
| Basics of IT and Governance | |
| Tools and Documentation | |
| Project Management Concepts | |
| Communication and Change Management | |
| Project Life Cycle Phases |
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NEW QUESTION # 311
Which of the following software programs would be BEST to use lo store information related to business
transactions?
Answer: D
Explanation:
Customer relationship management (CRM) software would be the best to use to store information related to
business transactions. CRM software is a type of software that helps businesses manage their interactions and
relationships with current and potential customers. CRM software can store and organize information such as
customer contact details, purchase history, preferences, feedback, complaints, etc. CRM software can help
businesses improve customer service, satisfaction, loyalty, retention, and revenue1
NEW QUESTION # 312
An IT intern was assigned to set up workstations as part of a project. The IT intern was very careful to do the task well and initially referred to notes while performing the task. By the end of the two-week rotation, the IT intern no longer needed the notes and completed more set-ups in less time. Which of the following MOST likely represents the observed relationship in this scenario?
Answer: D
Explanation:
Option C shows a graph that most likely represents the observed relationship in this scenario. The graph shows a learning curve, which is a graphical representation of the relationship between a learner's performance on a task and the number of attempts or time required to complete the task. The learning curve theory proposes that a learner's efficiency in a task improves over time the more the learner performs the task. In this case, the IT intern was able to complete more set-ups in less time as they gained more experience and proficiency over the two-week rotation12
NEW QUESTION # 313
A project manager needs to update the project sponsor and senior stakeholders about the progress of a project.
Which of the following tools will the project manager MOST likely use?
Answer: D
Explanation:
A dashboard is a tool that the project manager will most likely use to update the project sponsor and senior
stakeholders about the progress of a project. A dashboard is a graphical tool that displays key performance
indicators (KPIs), metrics, and data related to a project using charts, graphs, tables, or other visual elements. A
dashboard can help to provide a quick and easy overview of the project status and performance and highlight
any issues or risks that need attention.
NEW QUESTION # 314
A project team gathers weekly to review its progress. Which of the following is the project manager MOST
likely to have prepared to ensure team members who are absent remain informed about assignments?
Answer: C
Explanation:
Meeting minutes should be prepared to ensure team members who are absent remain informed about
assignments. Meeting minutes document what was discussed, decisions made, and assignments given during a
meeting, providing a record of the team's progress and ensuring absent members are up-to-date. References:
CompTIA Project+ Study Guide Section 4.2.2
The project manager should prepare meeting minutes to ensure team members who are absent remain
informed about assignments. Meeting minutes are a written record of what was discussed and decided in a
meeting. They usually include information such as attendees, agenda items, action items, decisions made,
issues raised, and deadlines assigned. Meeting minutes can help to communicate important information to
team members who could not attend the meeting and provide a reference for future follow-up.
NEW QUESTION # 315
A project manager is comparing the documentation attached to invoices from main vendors with the requirements described in the SOW in order to decide if all are correct. Which of the following best describes what is being performed?
Answer: C
Explanation:
This activity is best described as approving deliverables (often in a procurement/payment context). The PM is verifying that what the vendor invoiced-and the supporting documentation-matches what the Statement of Work (SOW) requires. That is a form of verification/acceptance: confirming the vendor has provided the contracted deliverables or services to the agreed standard before payment is approved. In Project+ procurement management, PMs are expected to manage vendor performance against contractual artifacts (SOW, acceptance criteria) and ensure work is validated before closing out payments and contracts.
"Enforcing vendor rules of engagement" is broader and might include communication protocols, escalation paths, or behavioral expectations, but the scenario is specifically about matching invoices and documentation to SOW requirements-an acceptance/verification step. "Reporting overall process" is unrelated, and
"scheduling team touch points" refers to meeting cadence and coordination, not invoice/SOW reconciliation.
In practice, this check reduces financial risk (paying for unperformed work), strengthens auditability, and supports clean contract administration. It also helps detect scope misunderstandings early-before they become disputes-by tying vendor charges directly back to agreed deliverables in the SOW.
NEW QUESTION # 316
......
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