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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Related Certifications:ITIL 4 Extension Modules
ITIL 4 Managing Professional
ITIL 4 Strategic Leader
Real Exam Qty:40
Exam Format:Closed Book, Single Best Answer, Multiple Choice
Passing Score:65% (26 out of 40 questions)
Exam Duration:60 (75 for non-native English speakers)
Exam Price:$383 USD (exam only; varies by region and bundle)
Available Languages:English, Dutch, Portuguese, Italian, Spanish, Japanese, Chinese, Korean, French, German
Certificate Validity Period:Lifetime (no renewal required)
Recommended Training:Official ITIL 4 Foundation Training Course
Exam Registration:Pearson VUE Test Centers
PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or at authorized test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.peoplecert.org/qualifications/itil/itil-4-foundation

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ITIL 4 Foundation Exam is suitable for individuals who require a basic understanding of the ITIL framework and how it can be used to improve IT service management. This includes IT professionals, business managers, and anyone involved in delivering or managing IT services.

ITIL 4 Foundation Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Why should service desk staff detect recurring issues?

Answer: B


NEW QUESTION # 96
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost
effectiveness?

Answer: A


NEW QUESTION # 97
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

Answer: C


NEW QUESTION # 98
Which of these should be logged and managed as a problem?

Answer: D


NEW QUESTION # 99
What should remain constant within an organization, even when the organization's objectives change?

Answer: A

Explanation:
In ITIL 4, guiding principles are defined as recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Their purpose is to provide a stable, enduring foundation for decision-making and behavior. Even when an organization changes its objectives (for example, shifting markets, changing strategies, or restructuring), the guiding principles remain applicable and relevant. They help ensure consistency, alignment, and good practices over time, even as other elements evolve.
That is why, according to ITIL 4, guiding principles should remain constant within an organization, even when objectives change.
Why the other options are incorrect:
* A. OutputsOutputs are tangible deliverables produced by activities (e.g., reports, software releases, documentation). These will naturally change as objectives, projects, and priorities change, so they are not constant.
* C. Service offeringsService offerings (combinations of goods, access to resources, and service actions) are designed to meet customer needs. As markets, customer demands, and business strategies change, the organization's service offerings are expected to change as well.
* D. OutcomesOutcomes are the results achieved for a stakeholder, enabled by outputs and services.
When business objectives change, the desired outcomes also change, so they are not fixed.
Therefore, the only element that is designed to remain constant despite changing objectives is the set of guiding principles.


NEW QUESTION # 100
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