Authoritative Oracle - 1Z0-1064-26 - Exam Oracle Fusion Service 2026 Implementation Professional Experience

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Topic 2: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 3: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 4: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 5: Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Topic 6: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications

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1Z0-1064-26 Latest Exam Answers - 1Z0-1064-26 Intereactive Testing Engine

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q75-Q80):

NEW QUESTION # 75
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B. It enables anonymous users to search the DCS knowledge base.
C. It is configured exclusively via the Engagement Cloud Security Console.
D. It does not require matching passwords between Engagement Cloud and DCS.

Answer: B,C

NEW QUESTION # 76
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.
B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them available internally to agents as part of the Service Request Knowledge Panel.
E. Make them available to employees and agents via My Knowledge.

Answer: B,C,E

NEW QUESTION # 77
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The scheduled process has not been set up.
B. The Starts When criteria of the milestones is not True.
C. No default coverages are set up.
D. Entitlement rules are not valid for the service request.

Answer: A,B,C

NEW QUESTION # 78
Which two keyboard shortcuts can be modified?

A. Save and Close
B. Create Service Request
C. Cancel
D. Save and Continue
E. OK

Answer: B,E

NEW QUESTION # 79
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Themes
B. Exports
C. Roles and privileges
D. Objects
E. Object workflow
F. Reports
G. Fields
H. Icons

Answer: B,D,F,G

NEW QUESTION # 80
......

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