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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 2: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 3: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 4: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 5: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 6: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 9: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
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NEW QUESTION # 17
What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
Answer: D
NEW QUESTION # 18
What information is contained in the QR code?
Choose the correct answer.
Answer: A
NEW QUESTION # 19
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
Answer: B
NEW QUESTION # 20
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
Answer: A
NEW QUESTION # 21
What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
Answer: C
NEW QUESTION # 22
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