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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
Which is the BEST approach for collecting the requirements?

A. Use standard templates to define requirements without user input
B. Focus only on the most critical requirements to reduce costs
C. Postpone the requirements gathering until a budget increase is approved
D. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing on the requirements

Answer: D

NEW QUESTION # 29
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

A. Conducting regular performance audits of the supplier
B. Integrating supplier activities into the organization's value streams
C. Training internal employees to work with the supplier
D. Setting stricter service-level expectations with the supplier

Answer: B

NEW QUESTION # 30
Which stakeholders should assess and evaluate value realization?

A. Only the service consumer
B. Only the service provider
C. Independent third-party auditors
D. Both the service consumer and the service provider

Answer: D

NEW QUESTION # 31
Which is an example of results-based measurement and reporting?

A. Documenting the time taken to resolve incidents
B. Measuring and reporting the customer satisfaction with closed incidents
C. Tracking the number of unresolved incidents over a period of time
D. Logging the total number of incidents raised by customers

Answer: B

NEW QUESTION # 32
An IT service provider is carrying out an internal assessment to identify opportunities to develop and improve their services. They have reviewed workflows and activities, the capabilities of their workforce, and supplier contracts.
Which area do they also need to consider?

A. Financial budgets
B. Information and technology
C. Service design processes
D. Customer satisfaction metrics

Answer: C

NEW QUESTION # 33
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