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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Certification and Accreditation Framework | 15% | - Principles of certification bodies - Audit report preparation and documentation - ISO/IEC 17021-1 requirements for certification bodies - Surveillance and re-certification audits - Certification decision process |
| Topic 2: ISMS Audit Based on ISO 19011 and ISO/IEC 17021-1 | 25% | - Auditing the context of the organization - Auditing control selection and implementation (Annex A) - Measuring, monitoring, and reporting ISMS performance - Auditing leadership commitment - Auditing organizational structure and roles - Auditing risk assessment and treatment processes - Continual improvement processes |
| Topic 3: Information Security Management Systems (ISMS) and the ISO/IEC 27001 Standard | 15% | - Overview of ISO/IEC 27001 and its relationship with ISO/IEC 27002 - Fundamental principles and concepts of information security - Regulatory and legal considerations in information security |
| Topic 4: Audit Principles and Audit Process | 20% | - Audit scope and objectives - Audit evidence collection techniques - Risk-based audit approach - Audit types and stages ( initiation, planning, execution, reporting) - Audit sampling methodology |
| Topic 5: Audit Lifecycle and Competencies of the Lead Auditor | 25% | - Audit follow-up and corrective action verification - Leading an audit team - Conflict resolution during audits - Audit communication strategies - Managing audit relationships with audited parties |
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NEW QUESTION # 338
You are performing an ISO 27001 ISMS surveillance audit at a residential nursing home, ABC Healthcare Services. ABC uses a healthcare mobile app designed and maintained by a supplier, WeCare, to monitor residents' well-being. During the audit, you learn that 90% of the residents' family members regularly receive medical device advertisements from WeCare, by email and SMS once a week. The service agreement between ABC and WeCare prohibits the supplier from using residents' personal data. ABC has received many complaints from residents and their family members.
The Service Manager says that the complaints were investigated as an information security incident which found that they were justified.
Corrective actions have been planned and implemented according to the nonconformity and corrective action management procedure.
You write a nonconformity "ABC failed to comply with information security control A.5.34 (Privacy and protection of PII) relating to the personal data of residents' and their family members. A supplier, WeCare, used residents' personal information to send advertisements to family members." Select three options of the corrections and corrective actions listed that you would expect ABC to make in response to the nonconformity.
Answer: A,D,G
Explanation:
Explanation
The three options of the corrections and corrective actions listed that you would expect ABC to make in response to the nonconformity are:
B: ABC cancels the service agreement with WeCare.
E: ABC introduces background checks on information security performance for all suppliers.
F: ABC periodically monitors compliance with all applicable legislation and contractual requirements involving third parties.
B: This option is a possible correction and corrective action that ABC could take to address the nonconformity. A correction is the action taken to eliminate a detected nonconformity, while a corrective action is the action taken to eliminate the cause of a nonconformity and to prevent its recurrence1. By cancelling the service agreement with WeCare, ABC could stop the unauthorized use of residents' personal data and protect their privacy and rights. This could also prevent further complaints and legal issues from the residents and their family members. However, this option may also have some drawbacks, such as the loss of a service provider, the need to find an alternative solution, and the potential impact on the residents' well-being.
E: This option is a possible corrective action that ABC could take to address the nonconformity. By introducing background checks on information security performance for all suppliers, ABC could ensure that they select and work with reliable and trustworthy partners who respect the confidentiality, integrity, and availability of the information they handle. This could also help ABC to comply with information security control A.15.1.1 (Information security policy for supplier relationships), which requires the organisation to agree and document information security requirements for mitigating the risks associated with supplier access to the organisation's assets2.
F: This option is a possible corrective action that ABC could take to address the nonconformity. By periodically monitoring compliance with all applicable legislation and contractual requirements involving third parties, ABC could verify that the suppliers are fulfilling their obligations and responsibilities regarding information security. This could also help ABC to comply with information security control A.18.1.1 (Identification of applicable legislation and contractual requirements), which requires the organisation to identify, document, and keep up to date the relevant legislative, regulatory, contractual, and other requirements to which the organisation is subject3.
References:
1: ISO 27000:2018 - Information technology - Security techniques - Information security management systems - Overview and vocabulary, clause 3.9 and 3.10 2: ISO/IEC 27001:2022 - Information technology
- Security techniques - Information security management systems - Requirements, Annex A, control A.15.1.1 3: ISO/IEC 27001:2022 - Information technology - Security techniques - Information security management systems - Requirements, Annex A, control A.18.1.1
NEW QUESTION # 339
Scenario 2
Knight is an electronics company based in Northern California, the US that develops video game consoles.
With over 300 employees globally, Knight is celebrating its fifth anniversary by launching the G-Console, a next-generation gaming system aimed at international markets. G-Console is considered to be the ultimate media machine of 2021, and it will give players the best gaming experience. The console pack will include a pair of VR headsets, two games, and other gifts.
Over the years, the company has developed a strong reputation for integrity, honesty, and respect toward their customers. Besides being a very customer-oriented company, Knight also gained wide recognition within the gaming industry because of its quality.
As one of the leading video game console developers in the world, Knight often finds itself a target for malicious activities. Therefore, it has implemented an information security management system (ISMS) based on ISO/IEC 27001, and its scope was communicated to employees of the company over a weekly meeting.
Recently, however, Knight experienced a security breach when hackers leaked proprietary information. In response, the incident response team (IRT) immediately began a thorough investigation of the system and the specifics of the incident. Initially, the IRT suspected that employees may have used weak passwords, allowing hackers to easily access their accounts. Upon further investigation, it was revealed that the hackers captured traffic from the file transfer protocol (FTP), which transmits data using clear-text passwords for authentication.
In light of this security incident, and following the IRT's recommendations, Knight decided to replace the FTP with Secure Shell (SSH) protocol. This change ensures that any captured traffic is encrypted, significantly improving security.
After implementing these changes, Knight conducted a risk assessment to verify that the implementation of controls had minimized the risk of similar incidents. Based on the results of the risk assessment, they chose a risk treatment option to treat the risk.
Question
According to Scenario 2, the ISMS scope was communicated to Knight's employees at the weekly meeting. Is this acceptable?
Answer: C
Explanation:
ISO/IEC 27001:2022 requires that the scope of the ISMS be established and maintained as documented information. This requirement is explicitly stated in clause 4.3, which requires organizations to determine the boundaries and applicability of the ISMS and to ensure that the scope is documented. While communication and awareness are important, verbal communication alone is not sufficient to meet this requirement.
In the scenario, Knight communicated the ISMS scope to employees during a weekly meeting. While this may support awareness, it does not satisfy the requirement for documented information. Employees, auditors, and other interested parties must be able to access the ISMS scope consistently over time, including new employees or external stakeholders. Relying on meetings creates a risk that the scope is misunderstood, forgotten, or inconsistently applied.
Option A is incorrect because documenting meeting minutes does not replace the requirement for a formally controlled ISMS scope document. The scope must exist independently as documented information, not merely as a record of communication. Option C is also incorrect because ISO/IEC 27001 does not mandate formal training sessions as the only acceptable communication method for scope awareness.
Therefore, the correct position is that while communicating the scope verbally is useful, it is not acceptable on its own, and the scope must be maintained as documented information.
NEW QUESTION # 340
You are performing an ISMS audit at a residential nursing home railed ABC that provides healthcare services.
The next step in your audit plan is to verify the effectiveness of the continual improvement process. During the audit, you learned most of the residents' family members (90%) receive WeCare medical device promotional advertisements through email and SMS once a week via ABC's healthcare mobile app. All of them do not agree on the use of the collected personal data (or marketing or any other purposes than nursing and medical care on the signed service agreement with ABC. They have very strong reason to believe that ABC is leaking residents' and family members' personal information to a non-relevant third party and they have filed complaints.
The Service Manager says that all these complaints have been treated as nonconformities, and the corrective actions have been planned and implemented according to the Nonconformity and Corrective management procedure. The corrective action involved stopping working with WeCare the medical device manufacturer immediately and asking them to delete all personal data received as well as sending an apology email to all residents and their family members.
You are preparing the audit findings. Select one option of the correct finding.
Answer: A
Explanation:
Explanation
According to ISO 27001:2022 clause 8.1.4, the organisation shall ensure that externally provided processes, products or services that are relevant to the information security management system are controlled. This includes implementing appropriate contractual requirements related to information security with external providers, such as customers who send ICT equipment for reclamation12 In this case, ABC is a residential nursing home that provides healthcare services to its residents and collects their personal data and their family members' personal data. ABC has a signed service agreement with the residents' family members that states that the collected personal data will not be used for marketing or any other purposes than nursing and medical care. However, ABC has violated this contractual requirement by sharing the personal data with WeCare, a medical device manufacturer, who has used the data to send promotional advertisements to the residents' family members via email and SMS. This has caused dissatisfaction and complaints from the residents' family members, who have a strong reason to believe that ABC is leaking their personal information to a non-relevant third party.
Therefore, the audit finding is a nonconformity with clause 8.1.4 of ISO 27001:2022, as ABC has failed to control the externally provided processes, products or services that are relevant to the information security management system, and has breached the contractual requirements related to information security with its customers. The fact that ABC has taken corrective actions to stop working with WeCare and to apologise to the customers does not eliminate the nonconformity, but only mitigates its consequences. The nonconformity still needs to be recorded, evaluated, and reviewed for effectiveness and improvement.
References:
1: ISO/IEC 27001:2022 Lead Auditor (Information Security Management Systems) Course by CQI and IRCA Certified Training 1 2: ISO/IEC 27001 Lead Auditor Training Course by PECB 2
NEW QUESTION # 341
Scenario 1: Fintive is a distinguished security provider for online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive offers services to companies that operate online and want to improve their information security, prevent fraud, and protect user information such as PII. Fintive centers its decision-making and operating process based on previous cases. They gather customer data, classify them depending on the case, and analyze them. The company needed a large number of employees to be able to conduct such complex analyses. After some years, however, the technology that assists in conducting such analyses advanced as well. Now, Fintive is planning on using a modern tool, a chatbot, to achieve pattern analyses toward preventing fraud in real-time. This tool would also be used to assist in improving customer service.
This initial idea was communicated to the software development team, who supported it and were assigned to work on this project. They began integrating the chatbot on their existing system. In addition, the team set an objective regarding the chatbot which was to answer 85% of all chat queries.
After the successful integration of the chatbot, the company immediately released it to their customers for use.
The chatbot, however, appeared to have some issues.
Due to insufficient testing and lack of samples provided to the chatbot during the training phase, in which it was supposed "to learn" the queries pattern, the chatbot failed to address user queries and provide the right answers. Furthermore, the chatbot sent random files to users when it received invalid inputs such as odd patterns of dots and special characters. Therefore, the chatbot was unable to properly answer customer queries and the traditional customer support was overwhelmed with chat queries and thus was unable to help customers with their requests.
Consequently, Fintive established a software development policy. This policy specified that whether the software is developed in-house or outsourced, it will undergo a black box testing prior to its implementation on operational systems.
According to scenario 1, the chatbot sent random files to users when it received invalid inputs. What impact might that lead to?
Answer: B
NEW QUESTION # 342
Scenario 6: Sinvestment is an insurance company that offers home, commercial, and life insurance. The company was founded in North Carolina, but have recently expanded in other locations, including Europe and Africa.
Sinvestment is committed to complying with laws and regulations applicable to their industry and preventing any information security incident. They have implemented an ISMS based on ISO/IEC 27001 and have applied for ISO/IEC 27001 certification.
Two auditors were assigned by the certification body to conduct the audit. After signing a confidentiality agreement with Sinvestment. they started the audit activities. First, they reviewed the documentation required by the standard, including the declaration of the ISMS scope, information security policies, and internal audits reports. The review process was not easy because, although Sinvestment stated that they had a documentation procedure in place, not all documents had the same format.
Then, the audit team conducted several interviews with Sinvestment's top management to understand their role in the ISMS implementation. All activities of the stage 1 audit were performed remotely, except the review of documented information, which took place on-site, as requested by Sinvestment.
During this stage, the auditors found out that there was no documentation related to information security training and awareness program. When asked, Sinvestment's representatives stated that the company has provided information security training sessions to all employees. Stage 1 audit gave the audit team a general understanding of Sinvestment's operations and ISMS.
The stage 2 audit was conducted three weeks after stage 1 audit. The audit team observed that the marketing department (which was not included in the audit scope) had no procedures in place to control employees' access rights. Since controlling employees' access rights is one of the ISO/IEC 27001 requirements and was included in the information security policy of the company, the issue was included in the audit report. In addition, during stage 2 audit, the audit team observed that Sinvestment did not record logs of user activities.
The procedures of the company stated that "Logs recording user activities should be retained and regularly reviewed," yet the company did not present any evidence of the implementation of such procedure.
During all audit activities, the auditors used observation, interviews, documented information review, analysis, and technical verification to collect information and evidence. All the audit findings during stages 1 and 2 were analyzed and the audit team decided to issue a positive recommendation for certification.
According to ISO/IEC 27001 requirements, does the company need to provide evidence of implementation of the procedure regarding logs recording user activities? Refer to scenario 6.
Answer: A
Explanation:
Yes, according to ISO/IEC 27001, the company needs to provide evidence of the implementation of procedures regarding the logging of user activities. This requirement is essential to ensure that events are recorded and regularly reviewed, supporting the detection and prevention of security incidents.
References: ISO/IEC 27001:2013, Clause A.12.4 (Logging and monitoring)
NEW QUESTION # 343
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