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| Section | Weight | Objectives |
|---|---|---|
| Statistical Analysis | 20% | - Correlation and regression analysis - Non-parametric tests - Hypothesis testing (t-test, F-test, chi-square test) - Probability distributions (Normal, Binomial, Poisson, Exponential) - Descriptive statistics (mean, median, mode, std dev, variance) - Analysis of variance (ANOVA) - Inferential statistics and confidence intervals |
| DFSS (Design for Six Sigma) | 12% | - QFD (Quality Function Deployment) - Design for manufacturability - Design for reliability and FMEA - IDDOV (Identify, Define, Design, Optimize, Verify) |
| DMAIC | 25% | - Define: VOC, VOB, project charter, SIPOC - Control: control plans, SPC, feedback monitoring - Analyze: hypothesis testing, ANOVA, regression, chi-square - Measure: data collection, descriptive statistics, graphical analysis - Improve: DOE, response surface methodology, optimization |
| Process Optimization | 20% | - Statistical process control charts (X-bar, R, S, I-MR, p, np, c, u) - Process capability analysis (Cp, Cpk, Pp, Ppk) - Design of Experiments (DOE) - Cycle time reduction - Root cause analysis and corrective action - Value stream mapping - Measurement system analysis (MSA/Gage R&R) - Process control and SPC - Lean tools and waste elimination |
| Enterprise-wide Deployment | 6% | - Organization objectives and deployment planning - Team formation and training - Systems and change management - Team performance evaluation |
| Management and Leadership | 17% | - Team leadership and conflict resolution - Performance metrics and balanced scorecard - Risk assessment and management - Communication and presentation skills - Coaching and mentoring |
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NEW QUESTION # 176
An experiment is conducted by checking the effect that three different pressures have on the surface appearance of a product. Ten items are produced at each of the three pressures. The number of replications, factors and levels are:
Answer: D
NEW QUESTION # 177
Which of the following groups of people should be included in the communication plan for a Six Sigma project that is just being started?
Answer: C
Explanation:
The correct answer is D. All stakeholders . The CSSBB source states that a Six Sigma project can affect many people both inside and outside the system, and that these stakeholders may include managers of the process, people in the process, finance, suppliers, and customers. It then explicitly says that a stakeholder communication plan should be developed to reduce or remove resistance to change.
Supporting material on communication strategies also emphasizes that the communication goal is to make sure the right people have the right information at the right time , and it shows different communication methods for executive stakeholders, project team members, and other stakeholders. This makes it clear that the communication plan should not be limited to belts, finance, or senior management alone. If the project is just starting, the plan should already account for everyone affected by or influential to the project . A complete stakeholder-based plan improves alignment, reduces resistance, and ensures that communication is targeted appropriately by power, interest, and role. Therefore, the verified CSSBB answer is D. All stakeholders .
NEW QUESTION # 178
A customer focus group is the most effective way for a company to
Answer: C
Explanation:
The correct answer is C. gain a deeper understanding of customer needs. The CSSBB customer-focus material explains that organizations need a deep knowledge and understanding of the customer and must go beyond superficial feedback to uncover what customers truly want. It also states that companies can use focus groups, along with interviews and surveys, to identify customer needs and expectations. In related VOC material, focus groups are specifically listed as one of the ways a company can listen to the voice of the customer.
A focus group is especially effective for exploring perceptions, motivations, unmet needs, and reactions in depth through interactive discussion. Measuring satisfaction rates is more directly associated with surveys and quantitative metrics. Converting requirements into product specifications is the role of QFD, not the focus group itself. Reviewing complaints provides useful feedback, but it is narrower and more reactive than exploring broader customer needs. Therefore, the most accurate CSSBB-based answer is C. gain a deeper understanding of customer needs.
NEW QUESTION # 179
This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 16?
Answer: B
NEW QUESTION # 180
Which of the following describes the two-level fractional-factorial design for studying k = N#1 variables in N runs, where N is a multiple of 4?
Answer: C
Explanation:
The design described is a Plackett-Burman design. This screening design is a two-level fractional factorial approach used to study many variables efficiently in a relatively small number of runs. A defining feature is that it can study k = N#1 factors in N runs, where N is a multiple of 4. This makes it especially useful in Six Sigma Analyze and Improve work when the team needs to screen a large number of potential factors quickly to identify the few that are likely to matter most. It is not a full factorial design because full factorial experiments require many more runs as the number of factors increases. It is not a Latin square design, which is used to control for two nuisance variables. Resolution IV is a classification of certain fractional factorial designs, but the formula given in the question specifically identifies the Plackett-Burman structure. For Black Belts, this design is valuable when resources are limited and the first objective is factor screening rather than detailed interaction modeling. Therefore, the correct answer is B, Plackett-Burman design.
NEW QUESTION # 181
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