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Salesforce Agentforce-Specialist 認定試験の出題範囲:

トピック出題範囲
トピック 1
  • マルチエージェント相互運用性:このドメインでは、モデルコンテキストプロトコル(MCP)、エージェント間の通信、およびシステム間のやり取りにエージェントAPIを使用するタイミングについて説明します。
トピック 2
  • 開発ライフサイクル:この領域では、テストセンターにおけるテストエージェント、サンドボックスから本番環境へのデプロイ、エージェントの導入と監視の管理について説明します。
トピック 3
  • プロンプトエンジニアリング:このセクションでは、プロンプトビルダーの使用、ユーザーロールの管理、フィールド生成とフレックスタイプを使用したプロンプトテンプレートの作成、グラウンディング手法の選択、効果的なプロンプトのためのベストプラクティスの適用に焦点を当てます。
トピック 4
  • Agentforce 用データ クラウド: このドメインでは、Agentforce データ ライブラリの種類、チャンキングとインデックス作成による非構造化データを用いた応答の改善、リトリーバーの理解、キーワード、ベクトル、またはハイブリッド検索タイプの選択について説明します。
トピック 5
  • AIエージェント:この領域では、エージェントの動作設定、推論エンジンの理解、エージェントタイプごとのトピックとアクションの選択、エージェントユーザーのセキュリティ管理、適切なエージェントタイプの選択、およびエージェントと各種チャネルの接続について説明します。

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Salesforce Certified Agentforce Specialist (AI-201) 認定 Agentforce-Specialist 試験問題 (Q56-Q61):

質問 # 56
What is the main purpose of Prompt Builder?

正解:A

解説:
Prompt Builderis designed to help organizations create and configure reusable prompts for large language models (LLMs). By integratinggenerative AIresponses into workflows,Prompt Builderenables customization of AI prompts that interact with Salesforce data and automate complex processes. This tool is especially useful for creating tailored and consistent AI-generated content in various business contexts, including customer service and sales.
* It is not a tool forApex programming(as in option A).
* It is also not limited to real-time suggestions as mentioned in option C. Instead, it provides a flexible way for companies to manage and customize how AI-driven responses are generated and used in their workflows.
References:
* Salesforce Prompt Builder Overview:https://help.salesforce.com/s/articleView?id=sf.prompt_builder.
htm


質問 # 57
Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

正解:B

解説:
For improving sales operations efficiency, Einstein Studio is ideal for creating AI-powered models that can predict outcomes based on data. One of the most valuable use cases is predicting customer lifetime value, which helps sales teams focus on high-value accounts and make more informed decisions. Customer lifetime value (CLV) predictions can optimize strategies around customer retention, cross-selling, and long-term engagement.
Option B is the correct choice as predicting customer lifetime value is a well-established use case for AI in sales.
Option A (customer sentiment) is typically handled through NLP models, while Option C (product popularity) is more of a marketing analysis use case.
Salesforce Einstein Studio Use Case Overview: https://help.salesforce.com/s/articleView?id=sf.
einstein_studio_overview


質問 # 58
What is one key purpose of action instructions when creating a custom agent action in Agentforce?

正解:B

解説:
According to the AgentForce Action Design and Configuration Guide, action instructions serve as the directive text that informs the Reasoning Engine about when and how to invoke a specific action. The documentation states: "Action instructions guide the reasoning engine by describing the action's purpose, inputs, and when it should be selected. Clear, concise instructions improve the LLM's accuracy in mapping user intent to the correct action." Option A is correct because it reflects this documented purpose - connecting user intent with the appropriate system action.
Option B is incorrect since the temperature parameter for the LLM is defined at the system or configuration level, not within action instructions.
Option C is incorrect because action instructions are meant for the reasoning engine, not for end users.
References (AgentForce Documents / Study Guide):
* AgentForce Action Design Guide: "How Action Instructions Support Reasoning"
* AgentForce Builder Handbook: "Optimizing Action Selection through Clear Instructions"
* AgentForce Study Guide: "Purpose of Action Instructions in Custom Actions"


質問 # 59
An Agentforce configured Data Masking within the Einstein Trust Layer.
How should the Agentforce Specialist begin validating that the correct fields are being masked?

正解:B

解説:
To begin validating that the correct fields are being masked inEinstein Trust Layer, the Agentforce Specialist should request theEinstein Generative AI Audit Datafrom theSecurity sectionof the Salesforce Setup menu. This audit data allows the Agentforce Specialist to see how data is being processed, including which fields are being masked, providing transparency and validation that the configuration is working as expected.
* Option Bis correct because it allows for the retrieval of audit data that can be used to validate data masking.
* Option A(Flow Debugger) andOption C(Einstein Feedback) do not relate to validating field masking in the context of theEinstein Trust Layer.
:
Salesforce Einstein Trust Layer Documentation:https://help.salesforce.com/s/articleView?id=sf.
einstein_trust_layer_audit.htm


質問 # 60
Universal Containers recently added a custom flow for processing returns and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

正解:A

解説:
UC has created a custom flow for processing returns and linked it to a new Agent Action for the Agentforce Service Agent, an AI-driven agent for customer service tasks. The agent must have the ability to execute this flow. Let's assess the options.
* Option A: Recreate the flow using the Agentforce agent user.Flows are authored by admins or developers, not "recreated" by specific users like the Agentforce agent user (a system user for agent operations). The issue isn't the flow's creation context but its execution permissions. This option is impractical and incorrect.
* Option B: Assign the Manage Users permission to the Agentforce Agent user.The "Manage Users" permission allows user management (e.g., creating or editing users), which is unrelated to running flows. This permission is excessive and irrelevant for the Service Agent's needs, making it incorrect.
* Option C: Assign the Run Flows permission to the Agentforce Agent user.The Agentforce Service Agent operates under a dedicated system user (e.g., "Agentforce Agent User") with a specific profile or permission set. To execute a flow as part of an Agent Action, this user must have the "Run Flows" permission, either via its profile or a permission set (e.g., Agentforce Service Permissions). This ensures the agent can invoke the custom flow for processing returns, aligning with Salesforce's security model and Agentforce setup requirements. This is the correct answer.
Why Option C is Correct:
Granting the "Run Flows" permission to the Agentforce Agent user is the standard, documented step to enable flow execution in Agent Actions, ensuring the Service Agent can process returns as intended.
References:
Salesforce Agentforce Documentation: Agent Builder > Custom Actions - Requires "Run Flows" for flow- based actions.
Trailhead: Set Up Agentforce Service Agents - Lists "Run Flows" in agent user permissions.
Salesforce Help: Agentforce Security > Permissions - Confirms flow execution needs.


質問 # 61
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