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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 2	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 3	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 4	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q56-Q61):

NEW QUESTION # 56
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create quotes for each individual site and add products, then run multi-site batch jobs.
B. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
C. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
D. Create a multi-site quote, add members to the quote, and add products for each site

Answer: B

Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios. Reference = Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites: https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

NEW QUESTION # 57
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A. Create a custom formula m DataRaptor Extract
B. Create a custom formula m DataRaptor Load.
C. Create an Apex Class
D. Create a custom field in the Contract object

Answer: A

NEW QUESTION # 58
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer ' s 360- degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Configure the Energy and Utilities Contact Center Console available m the process horary
B. Configure a custom Salesforce Service Cloud console.
C. Assign the relevant lightning pages to the energy company ' s service agent user profile
D. Configure custom OmniScripts and FlexCards to cover the requirements.

Answer: A,D

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers.
References = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation:
https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta
/omniscript_developer_guide/omniscript_about.htm , https://help.salesforce.com/articleView?
id=flexcards_considerations.htm & type=5

NEW QUESTION # 59
An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

A. Server-Side generation, as this has a high number of line items
B. Client-Side generation, as Server-Side deesn't support DOCK templates
C. Server-Side generation, as Client-Side doesn't support custom fonts
D. Client-Side generation, as this doesn't have a high number of line items
E. Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?

Answer: D

NEW QUESTION # 60
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
C. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D. The billing system can query Salesforce every night to retrieve changes made to contacts.

Answer: B,D

NEW QUESTION # 61
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