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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Planning and Design60%- Solution Architecture
  • 1. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 2. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
  • 3. Integrate Contract Lifecycle Management (CLM) and Document Generation.
- Product Catalog Design
  • 1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
  • 2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
Delivery16%- Implementation
  • 1. Advise customers on best practices, solution architecture, and success metrics.
  • 2. Support implementation teams and ensure successful project delivery.
- Validation
  • 1. Verify solution meets business requirements and KPIs.
Discovery24%- Requirements Analysis
  • 1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • 2. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
  • 3. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
  • 4. Given a customer scenario, map and document the business process, personas, and requirements.
- Architecture Assessment
  • 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
  • 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

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Salesforce Communications Cloud Accredited Professional Sample Questions (Q22-Q27):

NEW QUESTION # 22
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Answer: D


NEW QUESTION # 23
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Answer: A


NEW QUESTION # 24
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Answer: B


NEW QUESTION # 25
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Answer: D


NEW QUESTION # 26
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

Answer: C


NEW QUESTION # 27
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