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WGU Managing-Human-Capital Exam Syllabus Topics:

SectionObjectives
Topic 1: Strategic Human Resource Management- HRM and Organizational Strategy
  • 1. Human Resource Management Functions
  • 2. Organizational Performance
  • 3. Business Strategy Alignment
  • 4. Competitive Advantage
Topic 2: The Role of Human Resource Management in Business- Organizational Culture
  • 1. Leadership Development
  • 2. Diversity and Inclusion
  • 3. Ethics in HRM
  • 4. Global HRM
Topic 3: Performance Management and Compensation- Performance Systems
  • 1. Benefits Administration
  • 2. Employee Motivation
  • 3. Performance Appraisal
  • 4. Compensation Strategies
Topic 4: Analyzing Work and Human Resource Planning- Workforce Planning
  • 1. Recruitment and Selection
  • 2. Job Analysis
  • 3. Succession Planning
  • 4. Staffing Strategies
Topic 5: Training and Employee Development- Employee Growth
  • 1. Career Development
  • 2. Training Programs
  • 3. Performance Improvement
  • 4. Coaching and Mentoring
Topic 6: Legal and Regulatory Requirements- Employment Laws
  • 1. Workplace Safety
  • 2. Labor Relations
  • 3. Workplace Discrimination
  • 4. Equal Employment Opportunity
Topic 7: Employee Relations and Workplace Safety- Workplace Management
  • 1. Health and Safety Programs
  • 2. Employee Engagement
  • 3. Conflict Resolution
  • 4. Risk Management

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WGU Managing Human Capital C202 Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which activity is benefited by maintaining skills inventories for current employees?

Answer: B

Explanation:
Askills inventoryis a database or record of employees' current skills, abilities, experiences, education, and qualifications. According toHuman Resource Management, 16th Editionby Gary Dessler, maintaining accurate skills inventories is especially valuable forworkforce redeployment efforts.
Dessler explains that organizations use skills inventories to match employees with internal job openings, project assignments, or new roles when business needs change. During restructuring, downsizing, or strategic shifts, skills inventories allow management to identify employees who can be reassigned or retrained rather than laid off. This supports internal mobility, reduces turnover costs, and preserves organizational knowledge.
Skills inventories are not primarily used for voluntary termination practices or legal hiring procedures. While they may indirectly support staffing decisions, they are far more critical for internal workforce planning than for external sourcing. External sourcing focuses on recruiting talent from outside the organization, whereas skills inventories emphasize maximizing the use of existing human capital.
Therefore, the activity most directly benefited by maintaining skills inventories isworkforce redeployment efforts.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Workforce Planning, Succession Planning, and Talent Management


NEW QUESTION # 59
Which scenario illustrates how a human resources (HR) department serves as an internal consultant for managers?

Answer: A

Explanation:
In this scenario, the HR department acts as an internal consultant by providing expert advice and guidance to the manager on handling a specific employee issue-repeated tardiness. The HR department helps the manager understand the appropriate protocol, ensuring that the manager's actions are consistent with company policies and legal requirements. This consultative role supports managers in making informed decisions and effectively addressing workplace challenges.
"Human Resource Management" by Gary Dessler
Society for Human Resource Management (SHRM) resources on HR as an internal consultant


NEW QUESTION # 60
A hiring manager researched a job applicant s social media history and discovered a post from the applicant about a family member being diagnosed with Parkinson disease. The hiring manager decided not to hire the applicant based on this discovery.
Which law did the hiring manager violate?

Answer: B

Explanation:
The Genetic Information Nondiscrimination Act (GINA) of 2008 also covers situations where genetic information is inadvertently obtained, such as through social media. It prohibits employers from using genetic information in making employment decisions, including hiring, firing, job assignments, and promotions. The hiring manager's decision not to hire the applicant based on a social media post about a family member's diagnosis with Parkinson's disease constitutes a violation of GINA.
References:
* Genetic Information Nondiscrimination Act of 2008, U.S. Equal Employment Opportunity Commission (EEOC) website


NEW QUESTION # 61
What is a characteristic of psychological contracts in the workplace?

Answer: D

Explanation:
Psychological contracts in the workplace refer to the unspoken, informal agreements and mutual expectations between employees and employers. These contracts encompass beliefs about the reciprocal obligations between both parties, such as job security, advancement opportunities, and support from the employer, while employees are expected to demonstrate loyalty, productivity, and commitment. Psychological contracts are critical because they influence employee behavior, satisfaction, and engagement. Violations of these unwritten expectations can lead to decreased trust, job dissatisfaction, and increased turnover.References:
* Rousseau, D. M. (1995). Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. Sage Publications.
* Armstrong, M., & Taylor, S. (2020). Armstrong's Handbook of Human Resource Management Practice.
Kogan Page.


NEW QUESTION # 62
Which area has the main functions of staffing, health, safety, employee-management relations, rewards, benefits, training, development, and performance management?

Answer: B

Explanation:
* Scope of HRM: Human resource management (HRM) covers a wide range of functions critical to managing an organization's workforce.
* Key Functions:
* Staffing: Recruiting, selecting, and onboarding employees.
* Health and Safety: Ensuring a safe workplace and promoting employee well-being.
* Employee-Management Relations: Managing interactions between employees and management to maintain a positive work environment.
* Rewards and Benefits: Designing compensation packages and benefits that attract and retain talent.
* Training and Development: Providing learning opportunities to enhance employee skills and career growth.
* Performance Management: Evaluating and improving employee performance to align with organizational goals.
* Objective: The main objective of HRM is to maximize employee performance and ensure that human capital contributes effectively to the achievement of organizational goals.
References:
* Fundamentals of Human Resource Management by Gary Dessler
* SHRM guidelines and best practices in HRM


NEW QUESTION # 63
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