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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Guiding Principles15%- Optimize and automate
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Focus on value
- Think and work holistically
- Collaborate and promote visibility
Key Concepts of Service Management15%- Services, service offerings, service relationships
- Service management as a practice
- Value, value co-creation, stakeholders
ITIL Service Value System20%- Continual improvement
- Service value chain
  • 1. Plan
    • 2. Design and transition
      • 3. Improve
        • 4. Deliver and support
          • 5. Engage
            • 6. Obtain/build
              - Purpose and components
              - Governance
              Technology and Information Management10%- Role of technology in service management
              - Information management principles
              ITIL Practices30%- Technical management practices
              • 1. Infrastructure and platform management
                • 2. Software development and management
                  • 3. Deployment management
                    - Service management practices
                    • 1. Change enablement
                      • 2. Business continuity management
                        • 3. Problem management
                          • 4. Capacity and performance management
                            • 5. Service request management
                              • 6. Incident management
                                • 7. Availability management
                                  • 8. Service level management
                                    - General management practices
                                    • 1. Relationship management
                                      • 2. Information security management
                                        • 3. Continual improvement
                                          • 4. Supplier management

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                                            EXIN ITIL 4 Foundation Sample Questions (Q144-Q149):

                                            NEW QUESTION # 144
                                            What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

                                            Answer: B


                                            NEW QUESTION # 145
                                            Which practice has a purpose that includes managing authentication and non-repudiation?

                                            Answer: A


                                            NEW QUESTION # 146
                                            How are target resolution times used in the 'incident management' practice?

                                            Answer: B


                                            NEW QUESTION # 147
                                            Which is NOT a sub-process of capacity management?

                                            Answer: C


                                            NEW QUESTION # 148
                                            What is the primary focus of business capacity management?

                                            Answer: D


                                            NEW QUESTION # 149
                                            ......

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