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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst (CRT-251) |
| Certificate Validity Period: | Maintenance required annually via Salesforce certification maintenance modules |
| Related Certifications: | Salesforce Certified Administrator |
| Passing Score: | 72% |
| Exam Format: | Multiple Select, Multiple Choice |
| Available Languages: | English |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 |
| Recommended Training: | Salesforce Business Analyst Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce Certified-Business-Analyst Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized testing centers (via Kryterion/Webassessor) |
| Pre Condition: | No mandatory prerequisites; Salesforce Administrator certification is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials |
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The SCBA certification confirms that an individual is a competent and motivated professional, who has the knowledge to evaluate business requirements, design comprehensive workflows, facilitate discussions with business stakeholders, and provide strategic recommendations for successful Salesforce implementations. Salesforce Certified Business Analyst Exam certification also enhances the candidate's professional profile and improves the likelihood of getting rewarding opportunities in the Salesforce space.
NEW QUESTION # 305
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
Answer: B
Explanation:
The type of inefficiency that is happening during this step in the process is manual effort. Manual effort is a type of inefficiency that occurs when a task or activity requires human intervention or input that could be automated or eliminated. Manual effort can lead to errors, delays, inconsistencies, or redundancies in the process. In this case, the representatives are inputting contract information from PDF documents into Salesforce manually, which introduces errors and inaccurate data into Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/identify-inefficienc
NEW QUESTION # 306
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
Answer: B
Explanation:
Explanation
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 307
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
Answer: A
Explanation:
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 308
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
Answer: B
NEW QUESTION # 309
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
Answer: B
NEW QUESTION # 310
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