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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Optimization	- Analytics and performance tracking 1. Operational reporting and dashboards 2. Key field service metrics
Topic 2: Configuration and Implementation	- Field Service setup and configuration 1. Service resources and crews setup 2. Service territories and operating hours
Topic 3: Mobile Workforce Management	- Salesforce Field Service Mobile App 1. Technician job execution workflows 2. Offline capabilities and updates
Topic 4: Work Order Management	- Work order creation and lifecycle 1. Work order execution and closure 2. Work order types and configuration
Topic 5: Scheduling and Dispatch	- Scheduling policies and constraints 1. Territory and capacity management 2. Skills-based scheduling - Scheduling optimization 1. Dispatcher Console usage 2. Service resource allocation
Topic 6: Field Service Fundamentals	- Field service business processes and use cases 1. Work order and service appointment concepts 2. Service lifecycle in field operations

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최신 Field Service Lightning program FS-Con-101 무료샘플문제 (Q83-Q88):

질문 # 83
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Orders and Order Products.
B. Use Assets and define a hierarchy.
C. Use Work Orders and define a hierarchy.
D. Use Products and Product Families.

정답：B

설명：
This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. References:https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5

질문 # 84
Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A. Set up Service Locations, Set up Location Skills, Define Work Types
B. Define Skills, Set up Skill Requirements, Set up Resource Skills
C. Set up Skill Requirements, Define Work Types, Set up Routing Rules
D. Define Work Types, Define Work Order Status, Set up Resource Skills

정답：B

질문 # 85
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A. Color code using Gantt Palettes.
B. Add the relevant field to the Field Set.
C. Create a Gantt Action to highlight.
D. Use Map Report Layers.

정답：A

설명：
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References:https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5

질문 # 86
A Technician reports that the travel time calculated between appointments is often too short and causes job delays throughout The day. Which settings should the Consultant consider to improve travel time accuracy?

A. Minimum Grade, Default Operating Hours
B. Estimated Travel Time, Minimize Travel
C. Travel Speed Unit, Actual Travel Time
D. Street Level Routing, Default Travel Speed

정답：D

설명：
Street Level Routing and Default Travel Speed is the appropriate Field Service design. Street Level Routing uses road-network information to produce more realistic point-to-point travel estimates. Default Travel Speed is also important for aerial routing and acts as the fallback when a resource-specific speed is not configured.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. Actual Travel Time records what happened after travel, while Minimize Travel is an objective and does not correct an unrealistic underlying estimate.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Street Level Routing; Default Travel Speed; travel-time accuracy.

질문 # 87
At Ursa Major Solar, solar panel fix jobs take two resources to complete. The field service administrator creates a Crew record and assignsTwo technicians to the crew. What is the appropriate relationship among the technicians, work orders, and service appointments?

A. Create one work order. Create two service appointments, one for each service crew member.
B. Create one work order. Create one service appointment assigned to the Service Crew record.
C. Create one work order with two line items. Create one service appointment for each line item for each crew member.
D. Create one work order. Create one service appointment assigned to the service resource record of Type Crew.

정답：D

설명：
The requirement is best implemented with one Work Order and one Service Appointment assigned to the Crew-type Service Resource. The Service Crew is represented for scheduling by a Service Resource whose Resource Type is Crew. Assigning that resource to the appointment allows the two active crew members to participate together in the same visit.
For resource design, the consultant should model the real operational constraint at the correct layer: skills for expertise, capacity for outsourced workload, crew membership for coordinated teams, Operating Hours and absences for availability, and permission sets for user capabilities. Mixing these concepts leads to inaccurate scheduling behavior and unnecessary customization.
The alternatives address different parts of the Field Service model. Assigning directly to the Service Crew record or creating separate appointments for each member bypasses the standard crew scheduling model.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Service Crews; Crew-type Service Resource; Assigned Resources.

질문 # 88
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